JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
41 Jsr Tech Consulting Jobs Hiring Near You
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
IT Project Manager - Medical Affairs Systems Deployment- AI
Basking Ridge, NJ · Remote
$101K - $120K/yr
Overview JSR Tech Consulting is seeking an experienced IT Project Manager with strong AI systems, Veeva Systems integration, and deployment experience to support strategic initiatives within a global ...
IT Project Manager - Medical Affairs Systems Deployment- AI
Basking Ridge, NJ · Remote
$101K - $120K/yr
Overview JSR Tech Consulting is seeking an experienced IT Project Manager with strong AI systems, Veeva Systems integration, and deployment experience to support strategic initiatives within a global ...
Quality Change Manager
Parsippany, NJ · On-site
JSR is looking for a long term consultant for a Change/Communications Manager during the implementation of a Quality Management System (QMS). This person will also have responsibility for ...
Quality Change Manager
Parsippany, NJ · On-site
JSR is looking for a long term consultant for a Change/Communications Manager during the implementation of a Quality Management System (QMS). This person will also have responsibility for ...
IT Governance
Newark, NJ · Hybrid
You will drive the day-to-day operational compliance, lifecycle tracking, and data integrity for both our ServiceNow CMDB and IT Asset Management (ITAM) repositories. This hands-on role focuses on ...
IT Governance
Newark, NJ · Hybrid
You will drive the day-to-day operational compliance, lifecycle tracking, and data integrity for both our ServiceNow CMDB and IT Asset Management (ITAM) repositories. This hands-on role focuses on ...
Senior o9 Implementation Lead
Teaneck, NJ · On-site
Experience working across business, IT, data, and external consulting teams during large-scale implementations. * Strong understanding of the complete implementation lifecycle including design, data ...
Senior o9 Implementation Lead
Teaneck, NJ · On-site
Experience working across business, IT, data, and external consulting teams during large-scale implementations. * Strong understanding of the complete implementation lifecycle including design, data ...
Senior o9 Implementation Lead
Teaneck, NJ · On-site
Experience working across business, IT, data, and external consulting teams during large-scale implementations. * Strong understanding of the complete implementation lifecycle including design, data ...
Senior o9 Implementation Lead
Teaneck, NJ · On-site
Experience working across business, IT, data, and external consulting teams during large-scale implementations. * Strong understanding of the complete implementation lifecycle including design, data ...
Role Overview Seeking a Technical Writer with strong IT Infrastructure experience to create and manage clear, accurate documentation that supports operational consistency, governance, and readiness ...
Role Overview Seeking a Technical Writer with strong IT Infrastructure experience to create and manage clear, accurate documentation that supports operational consistency, governance, and readiness ...
Sr. Helpdesk Analyst
Dallas, TX · Hybrid
$20.25 - $27.75/hr
Provides assistance with conference room technology (pre-meeting testing and in-meeting ... consulting technical partners as needed, with the goal of quickly resolving the reported issue and ...
Sr. Helpdesk Analyst
Dallas, TX · Hybrid
$20.25 - $27.75/hr
Provides assistance with conference room technology (pre-meeting testing and in-meeting ... consulting technical partners as needed, with the goal of quickly resolving the reported issue and ...
Work in cross-functional squads across Investments, Investments Technology, and innovation teams to architect, build, and operationalize autonomous AI agents that interact with proprietary financial ...
Work in cross-functional squads across Investments, Investments Technology, and innovation teams to architect, build, and operationalize autonomous AI agents that interact with proprietary financial ...
Sr Manager Linux
Brookfield, CT · Hybrid
EducationBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Work Location & ScheduleWork model: On-site. Standard hours: [e.g ...
Sr Manager Linux
Brookfield, CT · Hybrid
EducationBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Work Location & ScheduleWork model: On-site. Standard hours: [e.g ...
Full Stack Developer
Newark, NJ · On-site
... emerging technologies and how they can be applied Enable change, help accelerate innovation Demonstrating experience with taking intelligent risks and leveraging a 'test and learn' mentality ...
Full Stack Developer
Newark, NJ · On-site
... emerging technologies and how they can be applied Enable change, help accelerate innovation Demonstrating experience with taking intelligent risks and leveraging a 'test and learn' mentality ...
Client Operations Analyst
Newark, NJ · Hybrid
What you will bring • Tech savvy mindset and ability to effectively action the training that will be provided to become a subject matter expert in the back-end administration of investor facing our ...
Client Operations Analyst
Newark, NJ · Hybrid
What you will bring • Tech savvy mindset and ability to effectively action the training that will be provided to become a subject matter expert in the back-end administration of investor facing our ...
These roles will be responsible for driving complex, cross-functional programs that enable Data and AI strategy, serving as trusted partners to senior business and technology leaders while ensuring ...
These roles will be responsible for driving complex, cross-functional programs that enable Data and AI strategy, serving as trusted partners to senior business and technology leaders while ensuring ...
Director, Data Governance
Newark, NJ · Hybrid
This role sits within the Data Quality and Responsible AI assurance function and partners closely with business, technology, risk, legal, compliance, model risk, information security, data governance ...
Director, Data Governance
Newark, NJ · Hybrid
This role sits within the Data Quality and Responsible AI assurance function and partners closely with business, technology, risk, legal, compliance, model risk, information security, data governance ...
Client Operations Analyst
Newark, NJ · On-site
$30 - $36/hr
Partner with other technology focused members in the team to analyze opportunities for automation and work with technology teams on implementation. * Assist in the completion of ad-hoc or scheduled ...
Client Operations Analyst
Newark, NJ · On-site
$30 - $36/hr
Partner with other technology focused members in the team to analyze opportunities for automation and work with technology teams on implementation. * Assist in the completion of ad-hoc or scheduled ...
Investment Ops Analyst
Newark, NJ · Hybrid
Contract to hire position with a major financial firm based in Newark, NJ. hybrid. 3 days/week in office. Summary - Operations Analyst with Private Equity experience You will be responsible for ...
Investment Ops Analyst
Newark, NJ · Hybrid
Contract to hire position with a major financial firm based in Newark, NJ. hybrid. 3 days/week in office. Summary - Operations Analyst with Private Equity experience You will be responsible for ...
AWS Lead Data Engineer
Newark, NJ · On-site
$107K - $141K/yr
Stay current with advancements in AWS technologies and data engineering trends and evaluate new tools and frameworks for potential adoption. Troubleshoot complex data issues and provide technical ...
AWS Lead Data Engineer
Newark, NJ · On-site
$107K - $141K/yr
Stay current with advancements in AWS technologies and data engineering trends and evaluate new tools and frameworks for potential adoption. Troubleshoot complex data issues and provide technical ...
Solution Architect
$62.50 - $82.25/hr
Design cloud-native and hybrid solutions utilizing AWS and Azure technologies. * Define strategies for application modernization, cloud adoption, automation, and DevOps. * Ensure solutions support ...
Solution Architect
$62.50 - $82.25/hr
Design cloud-native and hybrid solutions utilizing AWS and Azure technologies. * Define strategies for application modernization, cloud adoption, automation, and DevOps. * Ensure solutions support ...
Data Science Lead
Newark, NJ · On-site
Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day * Use programming languages including but ...
Data Science Lead
Newark, NJ · On-site
Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day * Use programming languages including but ...
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Full-time
Re-posted 2 days ago
Job description
Genesys Contact Center Support Technician (Onsite)
Location: Tucson, AZ (100% Onsite – Monday through Friday)
Company: JSR Tech Consulting
JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role combines traditional end-user IT support with hands-on support of the client's Genesys contact center environment. The ideal candidate enjoys troubleshooting, providing exceptional customer support, and serving as the primary IT contact for contact center users.
ResponsibilitiesProvide Level 1 and Level 2 support for the Genesys Contact Center environment.
Support onboarding and offboarding of contact center agents and supervisors, including user provisioning and configuration.
Troubleshoot Genesys-related issues involving agent logins, call routing, softphones, headsets, and desktop applications.
Serve as the primary point of contact for contact center users experiencing IT issues, including laptops, peripherals, connectivity, Microsoft 365, and other end-user technologies.
Coordinate with infrastructure, networking, and Genesys engineering teams to resolve complex technical issues.
Monitor, troubleshoot, and resolve incidents and service requests through the ServiceNow ticketing system.
Participate in Genesys team meetings and communicate key updates to local IT stakeholders.
Create and maintain technical documentation, knowledge articles, and user guides.
Assist with user training and adoption of contact center technologies.
Deliver exceptional customer service while managing multiple priorities in a fast-paced support environment.
3+ years of IT support, desktop support, service desk, or end-user support experience.
Experience supporting Genesys Cloud (PureCloud) or Genesys Engage environments.
Experience supporting contact center agents and supervisors.
Strong troubleshooting skills across Windows 10/11, Microsoft 365, laptops, peripherals, networking, VPN, and connectivity issues.
Experience using ServiceNow or a similar ITSM platform.
Excellent verbal and written communication skills.
Strong customer service orientation and the ability to work effectively with both technical and non-technical users.
Ability to work onsite in Tucson, AZ, Monday through Friday.
Genesys Certification.
Cisco Unified Communications or Cisco Telephony experience.
Understanding of SIP telephony and contact center infrastructure.
Experience supporting CTI integrations and contact center technologies.
Experience working in a pharmaceutical or other regulated environment.
This is an outstanding opportunity to support a mission-critical contact center while providing a broad range of end-user IT support for a leading pharmaceutical organization.
Please Note: JSR Tech Consulting communicates only through representatives using email addresses ending in @jsrtechconsulting.com. Learn more at www.jsrtechconsulting.com.
About JSR Tech Consulting
Sourced by ZipRecruiter
JSR Tech Consulting provides contract consulting services for business and technology leaders in financial services, pharmaceuticals and healthcare. Our principals have over 25 years of experience in supplemental services built on many long-term relationships. We can take on requirements of any kind: filling a single strategic position or supporting multimillion-dollar projects. JSR is also a certified Women-Owned Business Enterprise and an advocate of Disability:IN, a national non-profit supporting disability inclusion in the workplace and the supply chain. We pride ourselves on matching the right resources with our client’s requirements. That’s what drives success in the consulting business. We do it by forging open, trusted relationships with hiring managers, and leveraging web-based tools to automate the process. And we attract the right resources with fair and honest communications, competitive compensation, a comprehensive benefits program, tuition reimbursement, employee referral bonuses and a 401K plan.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Cranford, NJ, US
Year founded
2015