60 Johnson Financial Group Customer Service Representative Jobs Hiring Near You

At Johnson Financial Group, you’ll experience a welcoming culture unlike any other that inspires, challenges, and empowers associates to give their best in the communities where they work and live.

Our Mortgage Loan Officers are passionate about assisting clients with their mortgage needs.  As a Mortgage Loan Officer with Johnson Financial Group you will be responsible for the origination of residential mortgage loans, generating new business along with promoting and marketing mortgage products and services to clients and referral sources.  You are also responsible for consistently meeting sales, cross-sales and referral goals.  Our loan officers dependably build strong relationships with their customers, which lends itself to deepening their customer’s financial relationship with Johnson Financial Group.

What sets us apart:

• Our company size is ideal – we are big enough to have the bells and whistles similar to those of larger institutions, yet small enough to deliver personalized service which allows our associates to have a personal impact.
• We have local lenders rooted in the communities we serve, paired with local processing, underwriting and servicing. We have a great team atmosphere.
• Our pre-approvals are fully underwritten which gives our customers a stronger position when negotiating to purchase a property.
• Our loan officers are very hands on and truly care about the customer experience and meeting closing dates.
• Builders prefer to work with us because of our flexible program options and timely processing for draws. 
• We service for the life of the loan. Our customers will always talk to a member of the JFG team for any of their loan servicing needs.
• We are here to deliver the best customer experience through our highly talented mortgage team enabled by technology and infrastructure.

Key Responsibilities:

• Self-starter that demonstrates an attention to detail and has an efficient file flow system.
• Use discretion to collect and analyze the necessary client information in order to determine the appropriate loan structure.
• Advise clients on loan application process. Help client complete the loan application and execute disclosures.
• Provide advice to clients on benefits and drawbacks of various loan products including private mortgage insurance, escrows, points, interest rates, and major market conditions.
• Analyze, calculate and prepare loan for underwriting (income, debt–to-income ratios, collateral). Make judgment about client’s ability to make payments on a mortgage.
• Develop and execute a detailed business plan to include specific marketing activities designed to meet established production goals. These activities include, but are not limited to, community involvement, industry participation, sales calls, and office presentations.
• Proficient in Loan Origination Systems such as Encompass, CRM Systems such as Surefire, Hootsuite, etc.
• Proficient using Microsoft systems such as Power Point, Excel, Word
• Executes strong pipeline management following TRID and Reg B, Reg Z guidelines
• Executes strong quality benchmarks with loans including minimal cure tolerances, adhering to rate lock timelines, etc.
• Strong communication skills as required for managing adverse conversations professionally while maintaining dignity and respect for all involved (turndowns, underwriting advocacy, etc)

Required experience:

• High school diploma or equivalent required, college degree preferred.
• Requires National Mortgage Licensing System (NMLS) registration under the terms of the Safe Act of 2008.
• Minimum 3 years mortgage origination experience highly preferred.
• Excellent sales, presentation, and interpersonal skills.
• Involvement within the community and with other broker/real estate representatives.

Johnson Financial Group’s guiding values and principles are the reasons our associates truly enjoy working for a family-owned bank. Embedded in our culture is a genuine mission to ensure thriving futures for our associates, clients and the communities in which we live and work. If you want to make a positive impact on our clients’ lives and experience a sense of purpose, we encourage you to consider a career with Johnson Financial Group!

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.