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Jackson Hewitt
Jackson Hewitt

63 Jackson Hewitt Customer Service Representative Jobs Hiring Near You

Jackson Hewitt

Greeter

Derby, KS · On-site

$9/hr

... customer service and tax knowledge. Flexible Schedules Available: * Day shift * Weekends * Weekdays * Part-time The Greeter serves as the face of the Jackson Hewitt brand during periods of high ...

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Jackson Hewitt Jobs Information

What is it like to work at Jackson Hewitt?

Jackson Hewitt is a tax preparation and financial services company that values customer satisfaction and community involvement, striving to provide personalized support to individuals and families.

As a company, Jackson Hewitt operates through a network of franchise locations and company-owned offices, with a team structure that emphasizes collaboration and customer service. The work environment is fast-paced, particularly during tax season, with a focus on meeting deadlines and delivering high-quality results.

Working at Jackson Hewitt may appeal to individuals who are passionate about helping others and are looking for a dynamic, seasonal work opportunity with opportunities for professional growth and development in the financial services industry.

What makes Jackson Hewitt an attractive place to work?

Jackson Hewitt is a well-established tax preparation and financial services company with a long history of providing support to individuals and families during tax season. The company offers a dynamic work environment that values teamwork, innovation, and customer satisfaction, with opportunities for employees to develop their skills and expertise in a fast-paced and ever-changing industry. By joining Jackson Hewitt, individuals can contribute to the company's mission of helping people achieve financial stability and security, while also advancing their own careers through training, mentorship, and opportunities for growth and advancement.

Do workers at Jackson Hewitt get paid breaks?

No. Most people don’t get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Jackson Hewitt pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
92% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and July 2026.

At Jackson Hewitt, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
60% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between October 2025 and April 2026.

Are part-time workers able to get health insurance from Jackson Hewitt?

Most people who work part-time can't get health insurance.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Jackson Hewitt?

Most people who work part-time don’t get paid time off.
86% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between August 2025 and June 2026.

Is the health insurance from Jackson Hewitt affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between May 2025 and March 2026.

Do people get paid time off at Jackson Hewitt?

Most people don’t get paid time off from work.
88% of people say they don’t get paid time off.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 16% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 85 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Jackson Hewitt worry about hours?

Some people worry about getting enough hours.
60% of people report they worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Jackson Hewitt workers get to choose the shifts they work?

Most people get to choose which shifts they work.
77% report that they have enough control over which shifts they work.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Jackson Hewitt workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at Jackson Hewitt?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Jackson Hewitt managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
75% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 91 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at Jackson Hewitt spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
37% of people report that their job takes up time that they don’t get paid for.
Based on data from 92 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Jackson Hewitt?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Jackson Hewitt job good for students?

Most students say this is a good place to work if you’re studying.
82% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Jackson Hewitt good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
81% of people who care for a child or other relative report this is a good place to work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Jackson Hewitt feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Jackson Hewitt get to take their breaks without interruption?

Only some people get breaks without interruption.
55% of people report that their breaks get interrupted.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Jackson Hewitt?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Jackson Hewitt enjoy their jobs?

Most people enjoy their job.
87% of people report they enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Jackson Hewitt recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Jackson Hewitt?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Jackson Hewitt?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Jackson Hewitt’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Jackson Hewitt is doing?

Only some people feel well informed about how the company is doing.
39% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Jackson Hewitt?
What are the most popular categories at Jackson Hewitt?
Infographic showing various Customer Service Representative job openings at Jackson Hewitt in the United States as of July 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Future Opening: Seasonal Call Center Team Member/Lead

Future Opening: Seasonal Call Center Team Member/Lead

Jackson Hewitt

Troy, OH

$13 - $16/hr

Other

Posted 14 days ago

Jackson Hewitt rating

4.8

Company rating: 4.8 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

149th of 150 rated financial services

Job description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Training & development
Seasonal Tax Call Center Represenative/Lead

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career-this is the role for you.
What You'll Do:

  • Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
  • Make outbound calls to clients confirming appointments for offices across the region
  • Assist consumers with refund advance programs and troubleshoot account issues.
  • Accurately document all customer interactions for trend analysis and quality assurance.
  • Maintain high service levels and call quality standards.
  • Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For:

  • 1+ years of customer service experience (call center preferred).
  • Tax preparation experience is preferred. (willing to train the right candidate)
  • Experience with chat/email support and navigating multiple systems.
  • High school diploma or GED required.
  • Experience in financial services, bookkeeping, banking, or tax support is a plus.
Tax Revenue Customer Service Representative

Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.
Key Responsibilities:

  • Respond to various tax inquiries.
  • Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
  • Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.
Compensation: $13.00 - $16.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.


PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

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