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JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve ...

JCS Solutions LLC

Senior Network Engineer

Fort Belvoir, VA · On-site

$117K - $161K/yr

JCS Solutions LLC is seeking an experienced and motivated Senior Network Engineer to support the Defense Threat Reduction Agency (DTRA) on the Integrated Information Technology Support Services (I3TS ...

JCS AND MASADA

Helpline Counselor

Miami, FL · Hybrid

$25/hr

At Jewish Community Services of South Florida (JCS), you'll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve ...

JCS AND MASADA

Care Coordinator

Miami, FL · On-site

$21 - $24/hr

At Jewish Community Services of South Florida (JCS), you'll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means ...

JCS

Cable Splicer

Salina, KS · On-site

We have also opened our own auto repair business, JCS Shop in Shevlin, Minnesota. They maintain our fleet as well as services public work. With the advent of FTTH (Fiber to The Home), JCSinc has ...

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Infographic showing various job openings at Jcs in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Help Desk Specialist

Help Desk Specialist

JCS Solutions LLC

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 
Job Summary
JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
  • Health, dental, and vision insurance  
  • Life insurance  
  • Short-and-long term disability  
  • Paid time off (PTO)  
  • 401k retirement plan with employer match 
  • Annual Professional Development Reimbursement Program  
  • And more! 
 
 What you will do:
  •  Provide phone and in-person support to users
  •  Support users with e-mail, directories, and standard Windows desktop applications
  •  Troubleshoot applications developed under the contract
  •  Serve as initial point of contact for hardware/software issues
  •  Troubleshoot PC and printer problems
  
What you will bring: 
  •  2 years of experience in help desk or technical support
  •  CompTIA A+ certification
  •  Experience with Windows desktop applications
  •  Knowledge of e-mail systems and directories
  •  PC and printer troubleshooting skills
  •  Strong customer service and communication skills

How you will wow us:
  •  Prior experience supporting DoD or DISA end users
  •  Active Secret clearance required; Top Secret clearance strongly preferred
  •  Ability to work on-site at Fort Belvoir, VA
  •  CompTIA A+ certification
  •  Experience with DoD help desk ticketing systems
  •  Familiarity with military network environments and protocols

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Washington Post’s Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
  • Customer Experience: Strive for excellence and delight our clients 
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions 
  • Accountability: Take ownership of and pride in our actions and service delivery 
  • Inspire: Be inspired to be your best self and have fun in the process 
  • Integrity: Do the right thing, the right way, every time! 
  • Stewardship: The careful and responsible management of something entrusted to our care. 
  
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
 

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