Job Summary:
Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting hardware and software issues, and resolving service tickets in a timely manner.
Responsibilities:
• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.
Qualifications:
Required:
• 3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking)
• 3-5 years of experience with Google Sheets
• Efficient time management skills to prioritize and track multiple tasks
• Associates degree in the IT field or equivalent work experience required
Preferred:
• Experience working in At Your Service
• Technical certifications such as Comptia A+, Comptia Net+ desired
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.