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Information Resource Group

Information Resource Group

49 jobs near Columbus, OH

Information Resource Group

Technician III

Madison, WI

$37.80K - $48.40K/yr

Role: IT Technician Location: Madison, WI - Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Duration of the Contract: 6/30/2025 with potential for extension. Interview ...

Information Resource Group

Desktop Support I

Milwaukee, WI · On-site

$20 - $25.25/hr

Role: Desktop Support 1 Location: Milwaukee, WI -Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site. Duration:12/31/26 with possibility of extension. Top Skills & Years of ...

Information Resource Group

Systems Architect

Madison, WI · On-site

$244.90K/yr

Role: Systems Architect Location: Madison, WI Duration: 6 Months contract with possibility of extensions. Top Skills & Years of Experience: 5+ years of experience in the following: * SQL/PL SQL ...

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Junior Desktop Support Specialist

Junior Desktop Support Specialist

Information Resource Group

Cranston, RI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Junior Desktop Support Specialist
Location: Cranston, RI (Onsite)
Duration: 12-24 Months (with possible extension)
Work Hours: 35 hours per week
Job Overview:
IRG Clients is seeking an experienced Junior Desktop Support Specialist to join Technical Support Team. The ideal candidate will have a strong understanding of Windows Desktop Administration, Active Directory concepts, Domain administration, and Desktop/Laptop client computing. Proficiency with Windows 11, Microsoft Office 365, BitLocker, McAfee AD, InTune, SCCM, CMDB, and ServiceNow is highly recommended. Experience in large-scale asset deployments is beneficial.
The Junior Desktop Support Specialist will work onsite at a correctional facility in Cranston, RI, responding to IT service requests via ServiceNow, phone, email, or in-person, and providing support across multiple technical areas. The candidate must be able to communicate solutions in both technical and non-technical terms to end users.
Responsibilities:
  • Provide desktop and laptop support including software installations, troubleshooting, and hardware diagnostics.
  • Manage and resolve IT service requests, incidents, and problems through ServiceNow.
  • Administer and troubleshoot Windows 11, Office 365, Active Directory, BitLocker, and SCCM.
  • Support large-scale IT asset deployments and upgrades.
  • Work collaboratively within the established Tech Team and liaise across various technical departments.
  • Ensure compliance with ETSS Security and State of Rhode Island IT policies.
  • Undergo periodic performance reviews conducted by the Technical Support Manager.
  • Adhere to all Department of Administration Security Policies.
  • Complete required security clearances, including BCI Vendor Certification, Non-Disclosure, Confidentiality, and Invention Agreement, and HIPAA Business Associate Agreement (if applicable).
Qualifications:
  • Experience: 1-3 years in desktop support or related IT roles.
  • Technical Skills: Proficiency in Windows 11, Microsoft Office 365, Active Directory, BitLocker, McAfee AD, InTune, SCCM, CMDB, and ServiceNow.
  • Communication Skills: Ability to explain technical solutions to non-technical users.
  • Problem-Solving: Strong troubleshooting skills in a fast-paced environment.
  • Security Compliance: Ability to adhere to strict security protocols and policies.
  • Preferred Experience: Exposure to working in high-security environments such as correctional facilities.

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