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InfiCare Technologies
InfiCare Technologies

11 Inficare Technologies Jobs Hiring in San Diego, CA

Inficare Technologies

DSS Engineer

San Diego, CA · On-site

Engineer images for deployment via SCCM, via Distribution points, and via Microsoft Infrastructure technologies. Ensure engineering enable patching capabilities as per industry standards and security ...

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Infographic showing various job openings at Inficare Technologies in San Diego, CA as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Physical job distribution.
Service Manager - Service Desk : San Diego, CA- 92120 /Dallas, TX- 75234 - Contract

Service Manager - Service Desk : San Diego, CA- 92120 /Dallas, TX- 75234 - Contract

InfiCare Technologies

San Diego, CA • On-site

Contractor

Posted 24 days ago

Job description

Service Manager – Service Desk

Location               : San Diego, CA- 92120 (Primary)/Dallas, TX- 75234 (Secondary)

Duration              : 6 Months

Job type               : Contract

Job Summary:

We are hiring a Service Desk Service Manager to oversee and ensure delivery of high-quality, SLA-bound IT support services for a major government or public-sector client. This role will involve governance, reporting, stakeholder communication, vendor coordination, and continuous service improvement, with a strong focus on agility and adaptability in a dynamic environment.

The Service Manager will act as a key bridge between the client, internal teams, and third-party vendors, especially during the transition and scaling of the contact center support function.

Key Responsibilities:
  • Manage end-to-end delivery of service desk operations, ensuring SLA adherence and quality support.
  • Serve as the primary escalation and governance point for service delivery-related concerns.
  • Track and analyze KPIs (e.g., FCR, MTTR, abandon rate) and lead service improvement plans.
  • Own communication with client stakeholders and provide weekly/monthly performance reviews.
  • Coordinate onboarding/offboarding of team members in response to ramp-up/down needs.
  • Collaborate with vendors and internal tech teams to resolve systemic issues.
  • Ensure documentation, knowledge base, SOPs, and runbooks are current and accessible.
  • Anticipate risks and implement proactive mitigation strategies.
Requirements:
  • 6–10 years of IT service desk or contact center experience, with 3+ years in a managerial role.
  • Demonstrated success managing service delivery in a public sector or government client environment preferred.
  • Strong knowledge of ITIL processes, SLA frameworks, and customer success metrics.
  • Experience with tools such as Salesforce, Jira, ServiceNow, or equivalent.
  • Excellent stakeholder communication and reporting skills.

Thanks & Regards,

Awdesh Kumar

InfiCare Staffing | 22375 Broderick Drive #225 Dulles, VA 20166

Direct: (703) 652-7833 | awdesh@inficaretech.com

www.InfiCareHealth.com | www.InfiCareTech.com | https://www.linkedin.com/in/awdesh-awi-84430928a/