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Impact Networking
Impact Networking

60 Impact Networking Jobs Hiring Near You

Impact Networking

Technical Account Manager

Hammond, IN

$95K - $120K/yr

Impact exists because a small group of industry leaders believed companies in our space were doing ... Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint ...

Impact Networking

Technical Account Manager

Bolingbrook, IL · On-site

$95K - $120K/yr

Impact exists because a small group of industry leaders believed companies in our space were doing ... Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint ...

Impact Networking

Technical Account Manager

Austin, TX · On-site

$95K - $120K/yr

Impact exists because a small group of industry leaders believed companies in our space were doing ... Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint ...

Impact Networking

Technical Account Manager

Chicago, IL · On-site

$95K - $120K/yr

Impact exists because a small group of industry leaders believed companies in our space were doing ... Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint ...

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Impact Networking Jobs Information

What is it like to work at Impact Networking?

Impact Networking is a company that values a collaborative and dynamic work environment, fostering a culture of innovation and teamwork among its employees.

The company's structure is designed to support a consultative approach, with a focus on building strong relationships with clients and providing tailored solutions to meet their technology needs. Impact Networking's mission is to empower businesses through technology, and its work environment is often described as fast-paced and results-driven.

Working at Impact Networking may appeal to individuals who are passionate about technology and enjoy a challenging, sales-driven environment, with opportunities for professional growth and development in a rapidly evolving industry.
What are the most popular titles at Impact Networking?
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    What are the most popular categories at Impact Networking?
    Infographic showing various job openings at Impact Networking in the United States as of May 2026, with employment types broken down into 12% Internship, and 88% Full Time. Highlights an 100% Physical job distribution.
    IT Service Desk Engineer- 1st Shift

    IT Service Desk Engineer- 1st Shift

    Impact Networking

    Lake Forest, IL

    $59K - $70K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 2 days ago

    Impact Networking rating

    6.7

    Company rating: 6.7 out of 10

    Based on 9 frontline employees who took The Breakroom Quiz

    136th of 203 rated it services

    Job description

    Built on service. Powered by people.
    Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
    What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.

    Job Overview
    Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.
    Impact's Unified Support Service Desk provides 24/7/365 client support. The available First Shift options are:

    • Monday-Friday: 8 AM-5 PM
    • Monday-Friday: 9 AM-6 PM
    Our North Star: Client Centricity


    Responsibilities

    Technical

    • Provide Tier 3 end-user IT support escalated by Tier 1-2 Analysts
    • Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
    • Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
    • Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

    Documentation and reporting

    • On-time documentation of issues within Impact's ticketing system
    • Run historical reports to identify reoccurring service disruptions
    • Document problem resolution and processes
    • Assist with on-boarding of new clients and users
    • Run diagnostic applications to resolve problems

    General

    • Participate in ongoing training and attainment of manufacturer certifications
    • Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service


    Qualifications & Experience


    Required Skills and Experience

    • 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.
    • Windows Server 2019-2025 Administration
    • Active Directory management and maintenance
    • DNS, DHCP, VPN and foundational networking and connectivity concepts
    • Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
    • Fundamental troubleshooting of Office 365 applications and services
    • Strong IT diagnostic abilities
    • Strong written and verbal communication skills

    Valued Skills and Experience

    • Remote Desktop Services and RMM familiarity
    • VMWare, Hyper-V and other virtualization technologies
    • Azure and other cloud solutions
    • Microsoft Exchange, SQL, and SharePoint management
    • Storage solutions: SAN, NAS, and Shared Storage
    • Experience as part of a Microsoft Partner organization
    • Experience working for a managed services organization

    Valued Certifications, Licenses, Registrations

    • Microsoft Fundamental and Associate certifications
    • CompTIA A+, Network+, Server+, Security+, etc. certifications
    • Cisco certifications
    What Drives Impact
    Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time.
    Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:
    • Innovation: We embrace change because innovation lives outside the comfort zone.
    • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
    • Honesty: We are fiercely transparent and consistently honest.
    • Fun: We fuel work with fun, knowing life's too short for boring.
    • Low Ego: We champion ideas over titles, because brilliance knows no rank.
    • One Team: We win as a team, we lose as a team, we are one team.
    Compensation
    The typical base salary range for this role is $59,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
    Impact may offer applicable incentive compensation plans depending on role and/or department.
    Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
    Benefits We Take Pride In
      • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
      • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
      • Development and growth opportunities with on-going training & continued education reimbursement
      • 401(K) & retirement plans with complimentary financial advisory services
      • Comprehensive health, disability, life, dental, and vision plans

      For more information, visithttps://www.impactmybiz.com/careers/#benefits
      Work Authorization & Immigration Sponsorship
      Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

      #LI-Onsite
      Employment Type: Full-Time

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