... customer service is delivered by the Front Office Team. A little taste of your day-to-day Every day ... IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without ...

71 Ihg Customer Service Representative Jobs Hiring Near You
... customer service is delivered by the Front Office Team. A little taste of your day-to-day Every day ... IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without ...
Maintain strong guest satisfaction scores and service culture * Ensure compliance with IHG brand ... At PCH Hotels & Resorts , hospitality isn't just what we do -- it's who we are. Our culture is ...
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Maintain strong guest satisfaction scores and service culture * Ensure compliance with IHG brand ... At PCH Hotels & Resorts , hospitality isn't just what we do -- it's who we are. Our culture is ...
Barback - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the ... Cleaning beverage equipment, glasses, and service areas; assist Bar Wait Staff and bartenders in ...
Barback - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the ... Cleaning beverage equipment, glasses, and service areas; assist Bar Wait Staff and bartenders in ...
Front Desk Agent - InterContinental Boston
Boston, MA · On-site
$15.50 - $19.50/hr
At IHG Hotels & Resorts, we believe hospitality is an art--and every team member brings their ... We're looking for individuals who take pride in precision, celebrate service, and thrive in a ...
Front Desk Agent - InterContinental Boston
Boston, MA · On-site
$15.50 - $19.50/hr
At IHG Hotels & Resorts, we believe hospitality is an art--and every team member brings their ... We're looking for individuals who take pride in precision, celebrate service, and thrive in a ...
Front Desk Agent - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Front Desk Agent - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Front Desk Agent - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Front Desk Agent - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance ... IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without ...
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance ... IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without ...
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected ...
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected ...
Front Desk Agent
Los Angeles, CA · On-site
$33.94/hr
Make appropriate service recovery gestures in order to ensure total guest satisfaction. * May ... At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts ...
Front Desk Agent
Los Angeles, CA · On-site
$33.94/hr
Make appropriate service recovery gestures in order to ensure total guest satisfaction. * May ... At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts ...
Room Attendant - The Willard InterContinental Washington
Washington, DC · On-site
$26.27/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Room Attendant - The Willard InterContinental Washington
Washington, DC · On-site
$26.27/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Banquet Server - InterContinental Los Angeles Downtown
Los Angeles, CA · On-site
$16.90/hr
Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for ... At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts ...
Banquet Server - InterContinental Los Angeles Downtown
Los Angeles, CA · On-site
$16.90/hr
Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for ... At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts ...
Steward - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Steward - The Willard InterContinental Washington
Washington, DC · On-site
$26.79/hr
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality ...
Business Development Manager
Atlanta, GA · On-site
Present the IHG Commercial Services value proposition to clients; demonstrate expertise in dynamic ... About the Team Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for ...
New
Business Development Manager
Atlanta, GA · On-site
Present the IHG Commercial Services value proposition to clients; demonstrate expertise in dynamic ... About the Team Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for ...
New
Chef Commis
Nashville, TN · On-site
$22/hr
We provide free shuttle service within three miles of hotel, including the Music City Center ... IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without ...
Chef Commis
Nashville, TN · On-site
$22/hr
We provide free shuttle service within three miles of hotel, including the Music City Center ... IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without ...
About the Team Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a ...
About the Team Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a ...
Front Desk Agent - InterContinental Suites Hotel Cleveland
Cleveland, OH · On-site
$13.25 - $16.75/hr
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected ...
Front Desk Agent - InterContinental Suites Hotel Cleveland
Cleveland, OH · On-site
$13.25 - $16.75/hr
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected ...
Banquet Houseperson - InterContinental Los Angeles Downtown
Los Angeles, CA · On-site
$27 - $33.75/hr
Clean and maintain all corridors, vending areas, elevators and landings and service areas in the ... At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts ...
Banquet Houseperson - InterContinental Los Angeles Downtown
Los Angeles, CA · On-site
$27 - $33.75/hr
Clean and maintain all corridors, vending areas, elevators and landings and service areas in the ... At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts ...
About the Team Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a ...
About the Team Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a ...
Front Desk Agent - InterContinental Suites Hotel Cleveland
Cleveland, OH · On-site
$13.75 - $17.50/hr
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected ...
Front Desk Agent - InterContinental Suites Hotel Cleveland
Cleveland, OH · On-site
$13.75 - $17.50/hr
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected ...
Part time front desk
Elko, NV · On-site
$13.75 - $17.25/hr
Employee discounts Free uniforms Paid time off IHG ® Hotel At IHG Hotels & Resorts, we create ... customer service and communication skills Reliability, punctuality, and professionalism Comfort ...
Part time front desk
Elko, NV · On-site
$13.75 - $17.25/hr
Employee discounts Free uniforms Paid time off IHG ® Hotel At IHG Hotels & Resorts, we create ... customer service and communication skills Reliability, punctuality, and professionalism Comfort ...
IHG Hotels & Resorts Jobs Information
Do workers at IHG get paid breaks?
49% of people say they don’t get paid breaks.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and July 2026.
Does IHG pay people when they’re sick?
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.
At IHG, are sick days and vacation days separate paid time off?
39% of people say they have to use vacation days when they’re out sick.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and July 2026.
Are part-time workers able to get health insurance from IHG?
60% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 5 people who took the Breakroom Quiz between November 2024 and February 2025.
Do part-time workers get paid time off at IHG?
57% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between July 2025 and July 2026.
Is the health insurance from IHG affordable enough for their workers?
92% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at IHG?
36% of people say they don’t get paid time off.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
- 88% of people with changing schedules find out their shifts one week or less ahead of time.
- 12% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers at IHG worry about hours?
72% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.
Do IHG workers get to choose the shifts they work?
37% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it for IHG workers to change shifts?
48% of people report that it’s hard to change shifts if they need to.
Based on data from 84 people who took the Breakroom Quiz between November 2024 and July 2026.
How easy is it to get time off at IHG?
59% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Do IHG managers change schedules at the last minute?
35% of people say their manager changes their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do jobs at IHG spill into time workers aren’t paid for?
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 119 people who took the Breakroom Quiz between November 2024 and July 2026.
How easy is it to take sick days at IHG?
47% of people report that it’s hard to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a IHG job good for students?
68% of students report this is a good place to work if you’re studying.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.
Is working at IHG good if you’re a parent or caregiver?
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at IHG feel treated with respect by their managers?
71% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at IHG get to take their breaks without interruption?
46% of people report that their breaks get interrupted.
Based on data from 89 people who took the Breakroom Quiz between November 2024 and July 2026.
Is it stressful to work at IHG?
77% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at IHG enjoy their jobs?
78% of people report they enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at IHG recommend working with their team?
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at IHG?
41% of people report they didn’t get enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at IHG?
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think IHG’s headquarters understands what’s happening where they work?
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and July 2026.
Do workers feel well informed about how IHG is doing?
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.
$21/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
IHG rating
5.5
Based on 155 frontline employees who took The Breakroom Quiz
74th of 108 rated hotels
Job description
Front Office Supervisor
About IHG and the InterContinental Indianapolis
The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.
Explore our very own InterContinental® Hotels & Resorts - a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You'll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.
At IHG we promise to give colleagues...
- Room to Belong: Enable
- Room to Grow: Enrich
- Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
- Thoughtful
- Cultured
- Remarkable
We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:
- Do the right thing
- Show we care
- Aim higher
- Celebrate difference
- Work better together
About this position
This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.
A little taste of your day-to-day
Every day is different, but you'll mostly be:
- Supervise the operations of Guest Services.
- Maintain the highest productivity, employee morale, and guest service as possible.
- Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
- Maintain and follow all operating and quality standards established for Guest Services.
- Maintain and follow procedures for credit control and handling of financial transactions.
- Follow all Occupational Health and Safety regulations.
- Check guests in and out of the hotel according to hotel and/or brand standards.
What we need from you
- High school education, GED, or equivalent experience required. A bachelor's degree is highly preferred.
- Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
The hourly pay rate for this role is $21.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
About IHG Hotels & Resorts
Sourced by ZipRecruiter
Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.
Industry
Hospitality services
Company size
11 - 50 Employees
Headquarters location
Chandler, AZ, US