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IHG Hotels & Resorts
IHG Hotels & Resorts

71 Ihg Customer Service Representative Jobs Hiring Near You

IHG Hotels & Resorts

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby ... Preferred customer service experience. * Preferred experience in the hotel industry. * Ability to ...

IHG Hotels & Resorts

Front Desk Agent 3p-11p

Dayton, OH · On-site

$13.75 - $17.50/hr

Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby ... Preferred customer service experience. * Preferred experience in the hotel industry. * Ability to ...

IHG Hotels & Resorts

Front Desk Agent

Springfield, OH · On-site

$13.50 - $17/hr

Comply with IHG standards and promote brand loyalty. * Ensure cleanliness of front desk and lobby ... Preferred customer service experience. * Preferred experience in the hotel industry. * Ability to ...

IHG Hotels & Resorts

Guest Service Representative

Dayton, OH · On-site

$13 - $16/hr

Responsible for checking guests in and out of the hotel making reservations and assisting with ... Provide the highest quality of service to the customer at all times * Promptly and effectively ...

IHG Hotels & Resorts

Night Auditor - Part Time

Dayton, OH · On-site

$14.50 - $19.50/hr

Have one year of hotel, customer service and/or accounting experience. * Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. * Have strong computer skills ...

New

IHG Hotels & Resorts

Front Desk Agent

Chillicothe, OH · On-site

$12.75 - $16.25/hr

Prior experience in a customer service role preferred. * Strong verbal and written communication skills. * Basic computer skills. * Knowledge of the hotel, its services, and the surrounding area.

IHG Hotels & Resorts

Hotel Overnight Auditor

Dayton, OH · On-site

$14.50 - $19.50/hr

We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

IHG

Front Desk Agent - InterContinental Boston

Boston, MA · On-site

$15.50 - $19.50/hr

At IHG Hotels & Resorts, we believe hospitality is an art--and every team member brings their ... We're looking for individuals who take pride in precision, celebrate service, and thrive in a ...

IHG Hotels & Resorts

Front Desk Agent

Los Angeles, CA · On-site

$33.94/hr

Make appropriate service recovery gestures in order to ensure total guest satisfaction. * May ... At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts ...

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IHG Hotels & Resorts Jobs Information

Do workers at IHG get paid breaks?

Sometimes. Only some people get paid breaks.
49% of people say they don’t get paid breaks.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and July 2026.

Does IHG pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

At IHG, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
39% of people say they have to use vacation days when they’re out sick.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and July 2026.

Are part-time workers able to get health insurance from IHG?

Only some people who work part-time can get health insurance.
60% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 5 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at IHG?

Only some people who work part-time get paid time off.
57% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from IHG affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at IHG?

Some people get paid time off from work.
36% of people say they don’t get paid time off.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 88% of people with changing schedules find out their shifts one week or less ahead of time.
  • 12% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at IHG worry about hours?

Most people don’t worry about getting enough hours.
72% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

Do IHG workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for IHG workers to change shifts?

Some people find it hard to change shifts.
48% of people report that it’s hard to change shifts if they need to.
Based on data from 84 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at IHG?

Some people find it hard to get time off.
59% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do IHG managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
35% of people say their manager changes their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at IHG spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 119 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at IHG?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a IHG job good for students?

Most students say this is a good place to work if you’re studying.
68% of students report this is a good place to work if you’re studying.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at IHG good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at IHG feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at IHG get to take their breaks without interruption?

Only some people get breaks without interruption.
46% of people report that their breaks get interrupted.
Based on data from 89 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at IHG?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at IHG enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at IHG recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at IHG?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at IHG?

Most people aren’t given support to advance their career here.
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think IHG’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how IHG is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Ihg?

Guest Service Representative

IHG Hotels & Resorts

New Albany, OH • On-site

$13 - $15.75/hr

Other

PTO

Re-posted 10 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description

This is a full-time position for the 7am-3pm, the 3pm-11pm and the 11pm-7am shifts, or a mix of all. Weekend availability, reliable transportation and dependability is required.
The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:

  • Greet and tend to guests in a positive and friendly manner.
  • Maintain a constant presence at the front desk.
  • Process check-ins and check-outs.
  • Complete required shift-specific checklist.
  • Handle billing, post charges, and collect payments.
  • Manage room availability, create reservations, and answer phone calls.
  • Possess general knowledge about the local area.
  • Anticipate guest needs, recognize issues and respond in a timely manner.
  • Effectively communicate with guests and other staff members.
  • Coordinate with housekeeping staff for room status and guest requests.
  • Manage security of guest information, keys, and cash drawer.
  • Comply with IHG standards and promote brand loyalty.
  • Ensure cleanliness of front desk and lobby areas.
  • Multitask and prioritize work duties for maximum efficiency.
  • Maintain a professional appearance through dress and demeanor.
  • Perform all other duties as assigned.
Qualifications:
  • High school diploma or equivalent.
  • Preferred customer service experience.
  • Preferred experience in the hotel industry.
  • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
  • Availability to include weekends.
  • Ability to lift up to 30 pounds.
  • Strong interpersonal, organizational, and problem-solving skills.
  • Computer literacy.
  • Strong written and verbal communication skills.
Work schedule
  • Holidays
  • 8 hour shift
Benefits
  • Paid time off
  • Employee discount

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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