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Ignite Retail Technology

60 Ignite Retail Technology Jobs Hiring Near You

Ignite Retail Technology

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Mission Specialist - Networking/Linux (On Site)

Twin Falls, ID · On-site

At Ignite Retail Technology, we harness this same explosive power. We've developed the planet's most intelligent retail technology suite with a singular mission: to ignite your retail business ...

Ignite Retail Technology

Be Seen First

Mission Specialist - Networking/Linux (On Site)

Twin Falls, ID · On-site

At Ignite Retail Technology, we harness this same explosive power. We've developed the planet's most intelligent retail technology suite with a singular mission: to ignite your retail business ...

company1346

Bilingual Call-Center Agent

Twin Falls, ID · On-site

$17/hr

Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and ...

ThirdChannel

On Brand Ambassador

San Diego, CA · On-site

$22/hr

Their mission: to ignite the human spirit through movement. As a Brand Ambassador, you'll be the ... We provide retail technology solutions that help brands improve sales and in-store experiences. If ...

ThirdChannel

On Brand Ambassador

White Plains, NY · On-site

$24/hr

Their mission: to ignite the human spirit through movement. As a Brand Ambassador, you'll be the ... We provide retail technology solutions that help brands improve sales and in-store experiences. If ...

Ignite Credit Union

Member Experience Advisor

Wyoming, MI · On-site

$14 - $18/hr

At Rivertown Credit Union, a division of Ignite Credit Union, we're more than just a financial ... Strong problem-solving and analytical abilities. * Tech-savvy and comfortable learning new systems ...

Mad Mobile Inc

Account Manager

Tampa, FL · On-site

Join us in shaping the future of retail and hospitality through intelligent, technology-driven ... Innovation - WE innovate, inspire, ignite the future!  Integrity - WE are honest, ethical, and ...

Mad Mobile Inc

Product Manager

Tampa, FL · On-site

... the future of restaurants, retail, and hospitality through intelligent, technology-driven ... Innovation - WE innovate, inspire, ignite the future!  * Integrity - WE are honest, ethical, and ...

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Ignite Retail Technology Jobs Information

Infographic showing various job openings at Ignite Retail Technology in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.
Tech Support Analyst II

Tech Support Analyst II

Ignite Retail Technology

Charlotte, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Technical Support Analyst II

Type: Full-Time, Remote


Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for technically capable support professionals who can own issues end-to-end, work directly with customers, and resolve real-world problems across POS, networking, databases, and integrated vendor systems. Tech Support Analysts are expected to think critically, act decisively, and deliver outcomes, not just triage tickets.


What You’ll Do

  • Own customer support cases from intake through resolution via phone, email, and ticketing systems
  • Troubleshoot moderately complex software, hardware, electronic point-of-sale (EPOS), and network issues
  • Remote into customer environments using SSH to diagnose and resolve issues in real time
  • Build and configure Linux based Loyalty Servers (Traffic Cops), pull and analyze logs, and document findings clearly
  • Assist with Tier I escalations and collaborate with senior support and QA when needed
  • Test EPOS transactions and reproduce customer issues in lab environments
  • Write clear, complete service tickets and knowledge-base articles
  • Open and coordinate tickets with integrated vendors
  • Identify critical issues and escalate appropriately to on-call, leads, or management
  • Maintain accurate documentation for repeatable support processes


What We’re Looking For

  • 3+ years supporting IT or technical software in a customer-facing role
  • Strong troubleshooting instincts across software, hardware, and networks
  • Comfortable working independently while knowing when to escalate
  • Experience with EPOS systems and transaction testing
  • Familiarity with APIs, logs, and system integrations
  • Strong written and verbal communication skills
  • Ability to prioritize multiple active issues in a fast-paced environment
  • High ownership, accountability, and follow-through


Preferred Experience & Certifications

  • Retail or payments ecosystem experience
  • Linux administration fundamentals, Linux+ or LPI
  • Intermediate networking experience. Networking experience, Network+ or similar


Role Requirements

  • Full-time, remote position in Charlotte, NC area
  • Strong attendance and punctuality
  • Self-motivated, reliable, and customer-focused


Why Ignite

At Ignite Retail Technology, we build and support the most intelligent retail technology platform on the planet. Our team members are trusted operators, empowered to act, expected to deliver, and supported by a team that values solving issues fully.

Company Description

About Ignite Retail Technology:
Ignite Retail Technology is a locally owned and operated company based out of Twin Falls, Idaho. Over the past 23 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 21 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales.
Ignite Retail Technology recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide out retail clients with cutting-edge products and services they need to serve their customers.
As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.