11 Icm Network Administrator Jobs Hiring Near You

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job Desc: 

Roles and Responsibilities: 

Implementation, maintenance, and monitoring of the agency's communications systems

Install, configure, test, upgrade, and maintain communications systems equipment and software

Direct the implementation of modifications to agency's communications systems

Manage and administer Call Manager servers, including planning and coordinating application upgrades and maintenance activities

Maintain quality of service (QOS) controls to support voice over IP/frame relay/ATM

Configure telephony applications such as CVP, ICM, IP communicator, interactive voice response along with other call-center centric software packages

Monitors the communications systems environment and takes corrective measures to ensure efficient and resilient performance. Review systems vulnerability assessments to ensure compliance with recognized industry standards and best practices

Coordinate immediate corrective action to communications systems known to have any security weaknesses or vulnerabilities, including installing appropriate patches or upgrades

Configure, monitor and maintain communications systems monitoring and performance measuring systems

Troubleshoot complex systems problems related to communications systems infrastructure

Use network sniffer and other diagnostic devices to analyze and troubleshoot communications systems problems

Cross train team members in IP telephony concepts and practices.

Strong written, verbal, and interpersonal communication skills.

Must be able to work independently in a diverse team environment with local and remote teams 

Must possess problem-solving skills and ability to multi-task with readiness to put in extra efforts when necessary

Perform related work as assigned

Must be able to work independently

Knowledge of software development methodologies

Must possess problem-solving skills and ability to multi-task

Must be able to work around projects and deadlines with readiness to put in extra efforts when necessary

Requirements:

Experience with Cisco Unified Call Manager

Experience with Cisco Unity/Unity Connect

Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP)

Experience with Cisco routing and switching 

Experience with the administration of Windows and Linux based servers and workstations

Working knowledge of Session Initiation Protocol (SIP), H.323 protocols

Experience with Studio VXML applications and Customer Voice Portal (CVP) scripting

Experience with Network and VoIP performance monitoring and capacity management

Experience in developing and implementing modifications to Agency-wide Automatic Call Distributions (ACD)

Experience in developing ICM routing scripts and Studio VXML applications for ACD's

Experience in configuring telephony applications such as interactive voice response (IVR)

Extensive experience integrating VoIP Applications and Systems with complex security requirements

Cisco Certified Network Professional (CCNP) Collaboration certification (current) 

Additional Information

All your information will be kept confidential according to EEO guidelines.