12 Itcon Services Jobs Hiring Near You

Job Summary:
ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT operations and maintaining essential Microsoft 365 and Help Desk operations.
Responsibilities:
• Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc.
• Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
• Ability to configure and troubleshoot Microsoft Surface Pro devices and other laptops devices for ITCON employees.
• Ability to use a ticketing system and respond to tickets within SLA guidelines.
• Perform Microsoft Entra ID user account administration and monitoring.
• Perform Entra ID group administration, create security permissions, and group policies.
• Microsoft Office 365 Exchange email account administration and monitoring.
• Interact with ITCON contract teams to assist in troubleshooting, identify root causes, and provide technical support.
• IT equipment inventory and asset management.
• Responding in a timely manner to IT service issues and requests.
• Ability to show initiative and work with minimal supervision.
• Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team.
Qualifications:
Required:
• Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc.
• Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
• Ability to configure and troubleshoot Microsoft Surface Pro devices and other laptops devices for ITCON employees.
• Ability to use a ticketing system and respond to tickets within SLA guidelines.
• Perform Microsoft Entra ID user account administration and monitoring.
• Perform Entra ID group administration, create security permissions, and group policies.
• Microsoft Office 365 Exchange email account administration and monitoring.
• Interact with ITCON contract teams to assist in troubleshooting, identify root causes, and provide technical support.
• IT equipment inventory and asset management.
• Responding in a timely manner to IT service issues and requests.
• Ability to show initiative and work with minimal supervision.
• Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team. We consider communication skills a key required skill.
Preferred:
• Bachelor's degree in technology or computer science or relevant experience
• 3-5 years of experience as a Systems or Help Desk Administrator
• Experience with M365 Admin Suite
• Experience with PowerShell
• Experience with Microsoft Intune and device management
• Experience Microsoft Teams administration
• Experience with printer management
• Excellent client ticket management and resolution
• Excellent verbal communication and written documentation skills are required
• CompTIA A+
• CompTIA Network+
• Azure Fundamentals AZ-900
Company:
ITCON Services is a consulting firm that helps with innovative technology and management solutions. Founded in 2008, the company is headquartered in Washington, USA, with a team of 51-200 employees. The company is currently Growth Stage.