About HungryPanda
Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.
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้่ฟ่ฅไธๅ (Delivery Operations Specialist)
ไธป่ฆ็ฎๆ ๏ผ
ๆฏๆ้
้ๅข้็ๆฅๅธธ่ฟ่ฅ๏ผไผๅ้
้ๆต็จ๏ผๆๅ้
้ๆ็๏ผ็กฎไฟๅฎขๆทๆปกๆๅบฆใ
ๅ
ทไฝ่่ดฃ๏ผ
ใๅข้ๆฏๆใ
- ๅๅฉ้
้ๅ็ๆๅใๅน่ฎญๅ่ฝฏไปถไฝฟ็จๆๅฏผ๏ผ็กฎไฟๅข้้ซๆ่ฟไฝ๏ผ
- ็ๆง้
้่ฟ็จ๏ผๅๅฉๅค็ๅธๆบ้ๅฐ็้ฎ้ข๏ผ็กฎไฟ้
้ไปปๅก้กบๅฉๅฎๆ๏ผ
- ็กฎไฟๅฐๅบ่ฟๅๅ
่ถณ๏ผๅๅฉๅบๅฏน็ชๅๆ
ๅต๏ผไฟ้้
้ๆๅก็็จณๅฎๆงใ
ใๆฒ้ไธๅ่ฐใ
- ไธๅธๆบไฟๆๆๆๆฒ้๏ผๅๆถไผ ่พพๅ
ฌๅธๆฟ็ญใ้
้่ฆๆฑๅๆฟๅฑๆนๆก๏ผ
- ไธๅธๅบ้จใไธๅกๅๅฑ้จ็ญ้จ้จๅไฝ๏ผๆฏๆๆๅๅฎขๆทๆปกๆๅบฆ็็ญ็ฅๆง่กใ
ใๅบๆฅๅค็ๆฏๆใ
- ๅๅฉๅค็็ชๅ็ดงๆฅๆ
ๅต๏ผ็กฎไฟ้ฎ้ขๅพๅฐๅๆถ่งฃๅณใ
ใๆฐๆฎๅๆไธไผๅใ
- ้่ฟ็ณป็ปๅๅฐๆฐๆฎๅๆ๏ผๅๅฉไผๅ้
้็ญ็ฅ๏ผๆๅๅข้ๅทฅไฝๆ็๏ผ
- ่ท่ธช้
้ๆ็ใ้
้ๆๆฌใๅฑฅ็บฆ็ใ้ชๆ็ฉๆ่ฆ็็็ญๅ
ณ้ฎๆๆ ๏ผๅนถๆๅบๆน่ฟๅปบ่ฎฎใ
ไปป่่ฆๆฑ๏ผ
- ใๆฒ้ไธๅ่ฐ่ฝๅใๅ
ทๅค่ฏๅฅฝ็ๆฒ้ๅ่ฐ่ฝๅ๏ผ่ฝๅคไธๅธๆบใๅ
้จๅข้ๅๅค้จๅไฝไผไผดๆๆๆฒ้ใ
- ใๅบๅ่ฝๅใๅ
ทๅค่พๅผบ็ๅบๅ่ฝๅ๏ผ่ฝๅคๅฟซ้ๅบๅฏน็ชๅๆ
ๅตๅนถๅๅฉ่งฃๅณ้ฎ้ขใ
- ใ่ฏญ่จ่ฝๅใไธญ่ฑๆๆตๅฉ๏ผ่ฝๅค็็ปไฝฟ็จไธญ่ฑๆ่ฟ่กไนฆ้ขๅๅฃๅคดๆฒ้ใ
- ใๆๅ่ฝๅใ่ฝๅคๆฟๅๅทฅไฝๅๅ๏ผๅ
ทๅค้ซๅบฆ็่ดฃไปปๆๅๆฌไธ็ฒพ็ฅใ
- ใ้ๅค่ฆๆฑใ่ฝๅคๆฅๅๅจ็บฝ็บฆไธไธชๅๅ
ฌๅฐ็น๏ผๅธ้ฒๅ
ๆใๆผๅ้กฟใ็ๅ๏ผ่ฝฎๆต้ๅค็ๅทฅไฝๅฎๆใ
Main Objective:
Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.
Key Responsibilities:
Team Support
- Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations.
- Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks.
- Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services.
Communication & Coordination
- Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes.
- Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction.
Emergency Handling Support
- Assist in handling emergencies to ensure timely resolution of issues.
Data Analysis & Optimization
- Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency.
- Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions.
Qualifications:
- Communication & Coordination Skills.ย Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners.
- Adaptability. Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving.
- Language Proficiency. Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms.
- Stress Tolerance. Able to withstand work pressure, possess a high sense of responsibility and professionalism.
- Commuting Requirements. Able to commute to NY office (Brooklyn, Manhattan, Queens) on a rotating basis.
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