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60 Hotel Engine Guest Relations Manager Jobs Hiring Near You

The Park at 14th

Guest Relations Manager

Washington, DC · On-site

Guest Relations Manager (Onsite - Washington, DC) The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to ...

Marriott International

$72K - $82K/yr

This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc . The ... CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations * Utilizes interpersonal and ...

Marriott

Guest Relations Manager

Newport Coast, CA

This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc . The ... CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations * Utilizes interpersonal and ...

Career Search

Guest Relations Manager

Destin, FL · On-site

We are looking for a Guest Relations Manager who is passionate about developing people, delivering exceptional guest experiences, and leading with accountability, empathy, and excellence. This role ...

Career Search

Guest Relations Manager

Destin, FL · On-site

We are looking for a Guest Relations Manager who is passionate about developing people, delivering exceptional guest experiences, and leading with accountability, empathy, and excellence. This role ...

Marriott

Guest Relations Manager

Washington, DC · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

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Guest Relations Manager

The Park at 14th

Washington, DC • On-site

Full-time

Re-posted 3 days ago

Job description

Guest Relations Manager (Onsite - Washington, DC)
The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.
Job Summary:
We are seeking an exceptional individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be responsible for providing a premium level of service and personalized attention to our esteemed guests. You will ensure that their needs are met and that they have a memorable and enjoyable experience. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment.
Responsibilities:
  • Serve as the primary point of contact for our guests, providing personalized and attentive service throughout their visit.
  • Greet guests upon arrival, ensuring a warm and friendly welcome.
  • Escort guests to their respective areas, such as seating area, private dining room, or bottle service table.
  • Anticipate guests' needs and preferences, providing personalized recommendations and assistance throughout their visit.
  • Coordinate with various departments and managers to ensure seamless guest experiences.
  • Arrange and oversee special requests, such as private events or access to exclusive amenities or services.
  • Maintain a comprehensive knowledge of the establishment's offerings, including menu items, entertainment options, and any special promotions.
  • Foster strong relationships with new and existing guests, remembering their preferences and building loyalty.
  • Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.
  • Proactively communicate with guests before, during, and after their visits to ensure their satisfaction and address any concerns.
  • Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.
  • Provide exceptional customer service, promptly addressing any issues or complaints that may arise.
  • Collaborate with the team to share and implement best practices to continuously improve the guest experience.

Qualifications:
  • Excellent communication and interpersonal skills with the ability to build rapport and maintain professional relationships with guests.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong organizational and multitasking abilities.
  • Impeccable appearance and demeanor.
  • Adept at handling confidential and sensitive information with discretion.
  • High level of attentiveness, responsiveness, and excellent attention to detail.
  • Strong conflict resolution and problem-solving skills.
  • Ability to work well under pressure and maintain composure in high-stress situations.
  • Ability to work evenings, weekends, and holidays is required.
  • Proficient in using reservation and guest management systems is a plus.
  • Previous experience in a high-end hospitality role is not required and also a plus!

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