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POSITION: Case Manager - EIH Cerone

PROGRAM/LOCATION:EIH Cerone, San Jose

SUPERVISOR: EIH Program Manager

JOB TYPE: Full Time, Non-Exempt

COMPENSATION: $32.20/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership - meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery - Emergency Interim Housing, Transition Period, and Bridge Housing. The EIH serves adults and is a referral based only program with no drop-in services provided to individuals not enrolled. The EIH Cerone site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services. The Case Manager will work with the EIH team and program participants to support participants successful exits from EIH to stable permanent housing.

QUALITIES:

The Cerone Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them "where they're at" and bridging the gap between the individual and our services.They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.

HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

REPORTING RELATIONSHIPS:

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES:

• Welcome agency guests into the facility including program participants, volunteers, and staff
• Maintain a case load providing case management and other direct service to all participants
• Work with program participants to develop and implement an individual case management plan and provide support to achieve set goals
• Provide community-based case management and referral services to program participants
• Collaborate with community partners regarding support services for residents
• Collaborate with EIH Resident Advocates, Clinicians, Community Engagement Coordinator, Program Manager and Associate Director to ensure comprehensive services are provided to participants
• Partner with external service providers to support participants in reaching identified housing goal
• Conduct client intake and program specific documentation
• Conduct participant orientations with service providers and participants
• Communicates any client challenges and success with services team
• Utilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activity
• Maintain thorough, accurate records of case management activities with every program participant, as required by grant contract and internal compliance standards
• Provide support services that foster positive working relationships with participants and partners
• Provide support services that employ Trauma Informed Care, a Critical Time Intervention (CTI) model
• Conduct engagement through a Strength Based approach
• Ability to provide crisis-de-escalation interventions in a face-passed environment
• Monitor participant's activities to ensure that they are compliant with program requirements
• Participate in Case Conferencing to support participants in reaching personal and housing goals
• Transition resident to the next appropriate level of care
• Knows and implements agency and program policies and procedures
• Properly reports any suspected cases of abuse
• Maintains professional relations, healthy boundaries, and conduct
• Meets regularly with program participants at a frequency determined by their needs
• Provide support during EIH community activities and events

Documentation (20%)

• Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation
• Participates in ongoing analysis of and program alignment with industry best practices
• Proactively and consistently improves the quality and effectiveness of program services
• Complete and submit incident reports, behavioral contracts, and gross violations as needed
• Conducts ongoing re-assessments of the resident's needs and status, and documents assessment in HMIS

General (10%)

• Attends all meetings/training relevant to this position
• Assists with office-related tasks as needed
• Assists with other duties as assigned

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers' compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

JD ACKNOWLEDGEMENT

Name: ________________________________ Date: __________________________

Signature: ____________________________

QUALIFICATIONS (YOU HAVE)

• Bachelor's degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted by 2 years of case management experience)
• Case management experience
• Experience in developing relationships with community partners and outside agencies
• Ability to manage multiple projects concurrently and be flexible with priorities
• Demonstrated ability to develop and maintain priorities and meet established deadlines
• Exceptional organizational skills
• Strong sense of accountability
• Ability to present oneself and the agency professionally to internal and external audiences
• Ability to work as a member of a team
• Ability to work with people of diverse socio-economic backgrounds
• Understanding of and sensitivity to the needs of the unhoused
• Preference for extensive office-onsite based work
• Strong written and oral communication skills