Holt Renfrew

Sales Consultant - Contemporary & Designer Womenswear

TheSales Consultantdevelops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additionalclientelingand customer development tools.

Specific responsibilities include (but are not limited to) the following:

• Sell the entire store and wardrobe customers from head to toe

• Develop long term customer relationships by engaging customer

• Cultivate new customers and introduce to Holt Renfrew

• Keep abreast of fashion and style trends and translate this information into advice for clients

• Focus on the customer - who they are, what they like/dislike, determine needs and preferences, etc.

• Demonstrate product and style expertise, specifically how it will help satisfy the customer's needs

• Perform floor recovery, visual merchandising, price change, and related sales support tasks

• Comply with all Health & Safety policies and requirements

• Ensure compliance with privacy policies, regulations, and cyber security measures.

• Perform other duties, as assigned

The ideal candidate:

• Proven ability to exceed sales targets

• Knowledgeable of wardrobing and styling techniques

• Expertise in establishing customer relationships which translate into sales; is empathetic

• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships

• Highly collaborative; working with and through others in a team-oriented environment

• Entrepreneurial, competitive, self confident, and self-motivated

• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

• Minimum of three or more years experience in a commission sales environment

• Prior retail sales experience in a luxury environment preferred

The measures of success:

• Contribution to financial objectives

• Individual objectives linked to the achievement of department goals

• Feedback from internal and external clients

conseiller(ere)-expert(e) a la vente

Afind'offrirun service extraordinaire,chaqueconseiller(ere)-expert(e) a la ventedoitavoirlescompetencesnecessairesencequiconcernelesproduitsdans son rayond'attacheainsiquepartoutenmagasin. Il(elle) al'ambitionderealiserdes ventesd'aumoins1 million $ par an et seraremunere(e)entierementparsescommissions,representantdes gainspotentiellementillimites.Lorsqu'il(elle)realisedes ventesannuellesde 1 million $, le(la)conseiller(ere)-expert(e) a la venterecoitdesoutilssupplementairesdedeveloppementde laclienteledontun ANPainsiqu'uneindemniteannuelleafinde procurer desexperiencesuniquesasaclientele.

Lesresponsabilitesspecifiquescomprennentcequi suit, sanstoutefoiss'ylimiter :

• Vendtousles articles dumagasinethabilleles clients de la tete auxpieds

• Developpedes relations a long-termeavec les clientsenetablissantun dialogue aveceux

• Denichede nouveaux clients et lesintroduital'universde Holt Renfrew

• Setientau courant destendancesenfait de style et de mode, ettransformecetteinformationenconseilspour laclientele

• Metl'accentsur le client - quiest-il?qu'aime-t-il-deteste-t-il?sesbesoinsetsespreferences? Etc.

• Demontresescompetencesinherentesauxproduitset au style, plusparticulierementlafacondontellespermettrontdesatisfaireauxbesoinsdu client

• Reapprovisionnele stockenrayon;effectuelemarchandisagevisuel, deschangementsde prixainsique destachesdesoutienaux ventesconnexes

• Observetoutesles politiques et exigencesenmatiere de sante etsecurite

• Realised'autrestachesquiluisontassignees

Le(la)candidat(e)ideale)possede:

• Lacapaciteeprouveeadepasserlesobjectifsde ventes

• Laconnaissancedes techniquesd'elaborationdegarde-robe et destylisme

• L'acuiteaetablirdes relations avec les clients qui setraduisentpar des ventes;estempathique

• Unehabileteagererles aspectsemotionnelsinherentsa la vente;etablitdes liens avec laclienteleet met a profitsesrelations

• Une attitudehautementcollaborative;aimetravailleravec lesautreset parleurentremisedans unenvironnementaxesur le travaild'equipe

• Un esprit entrepreneurial,concurrentiel,confiantetautomotive

• Lacapacitedetravaillerdans unenvironnementevoluantrapidementquinecessiteunhautniveaud'habiletesmultitachesavec un minimum de supervision

• L'habiletea composer avec unhorairevariabledependantdesbesoinsdu client, quicomprendlessoirs, les week-ends et lesconges

• Aumoins3ansd'experiencedans unenvironnementde vente a la commission

• Del'experienceanterieuredansl'industriede la vente audetailde luxe depreference

L'evaluationdusucces:

• Contribution auxobjectifsfinanciers

• Objectifsindividuelsliesa larealisationdesobjectifsdu service

• Retroactionsdes clients internes etexternes