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Highland Rivers Health
Highland Rivers Health

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What is it like to work at Highland Rivers Health?

Highland Rivers Health is a community-based organization that prioritizes a culture of compassion, respect, and collaboration among its employees. The organization operates a network of behavioral health services, including crisis intervention, counseling, and substance abuse treatment, with a focus on providing accessible and comprehensive care to individuals and families in need. Working at Highland Rivers Health may appeal to candidates who are passionate about making a positive impact in their community and are seeking a rewarding career in a field that prioritizes patient-centered care and employee well-being.
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Infographic showing various job openings at Highland Rivers Health in the United States as of June 2026, with employment types broken down into 8% Full Time, and 92% Part Time. Highlights an 100% Physical job distribution.
Customer Service Representative (Outpatient Clinic)

Customer Service Representative (Outpatient Clinic)

Highland Rivers Behavioral Health

Canton, GA • On-site

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Highland Rivers Behavioral Health rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

JOB SUMMARY: The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.

Duties and Responsibilities include:

  • Must be customer service oriented
  • Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
  • Schedule, reschedule and cancel appointments as needed
  • Return all telephone messages in a timely manner
  • Provides information on HRH programs
  • Collects and enters the information of individuals served into the EHRsystem in a concise, thorough and accurate manner
  • If applicable, ensures individuals are referred to the clinical team for triage.
  • Responds to irate individuals in a calm and professional manner
  • Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
  • Scanpaper documents in a timely manner.
  • Collects all monies due to HRH and posts to Cash Sheet accurately.
  • Checks in/out all individuals served in a timely manner.
  • Completes the financial process accurately and in a timely manner
  • Upholds positive interpersonal relations among all team members.
  • Use initiative and good, sound judgment.
  • All other duties as assigned

Benefits:

  • Health Insurance through the State Health Benefit Plan of GA
  • Flexible Benefits such as dental, vision, life, critical illness, etc.
  • Retirement Plan with employer matching
  • 4 weeks of Paid Time Off with increase of accruals based on years of service
  • 10 paid holidays
  • 1 personal day
  • Qualifying employer for Public Student Loan Forgiveness.

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