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60 Harris Ranch It Support Specialist Jobs Hiring Near You

Harris

IT Support Specialist

Phoenix, AZ · On-site

$23.07 - $34.60/hr

Your role as an IT Support Specialist As an IT Support Specialist, you will provide company-wide ... Participates in PMO Governance process to understand overall technology strategy at Harris. * Meets ...

True West Beef LLC

IT SUPPORT SPECIALIST

Jerome, ID · On-site

As an IT Support Specialist , you will be the face of True West Beef when it comes to supporting ... From ranch to table, we are involved in every step of the beef lifecycle and are committed to ...

Emerson Zane

IT Support Specialist

Minneapolis, MN

Position: IT Support Specialist Company: Large Government Agency Location: Minneapolis, MN (hybrid) Overview: We are seeking a highly skilled and dedicated IT Support Specialist to join our team at a ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and ...

LJA Engineering

IT Support Specialist

Denver, CO

$34 - $38/hr

As an IT Support Specialist at LJA in our IT department, you will be responsible for providing technical support to local and regional end users with a primary focus on diagnosing and resolving ...

New

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services ...

ABHS

IT Support Specialist

Evesham, NJ · On-site

Job Title: IT Support Specialist Job Overview: The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves ...

New

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Job Title: IT Support Specialist Worksite location: Irvine, CA Working hours: 8am-5pm Duration:12 Months Experience:8-15 Years Client Enterprise IT is scaling rapidly across sites, cloud platforms ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an IT team for a Construction Firm. This role provides remote and deskside technical support, assists ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Mode5

IT Support Specialist I

Norfolk, VA · On-site

$25 - $27/hr

Job Title: IT Support Specialist I Department: Support Location: Norfolk, Virginia Job Type: Regular Full-Time Who We Are: Mode5 is a leading IT Managed Services company providing world-class ...

Mode5

IT Support Specialist I

Norfolk, VA

$25 - $27/hr

Job Title: IT Support Specialist I Department: Support Location: Norfolk, Virginia Job Type: Regular Full-Time Who We Are: Mode5 is a leading IT Managed Services company providing world-class ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

One More Child

IT Support Specialist

Lakeland, FL · On-site

$23 - $26.45/hr

IT SUPPORT SPECIALIST Department: Finance and Administration JOB SUMMARY One More Child is seeking an IT Support Specialist to provide responsive, hands-on technology support to staff and ensure ...

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IT Support Specialist

Harris

Phoenix, AZ • On-site

$23.07 - $34.60/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

Job description

Your role as an IT Support Specialist
As an IT Support Specialist, you will provide company-wide virtual and in-person technical assistance regarding computer systems, software and peripherals throughout the organization. This includes evaluating the user's request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Harris's support service level standards.
Troubleshooting and Support
  • Receives, responds to and monitors status of requests for technical assistance; updates ticketing system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy.
  • Follows escalation procedures in situations where advanced troubleshooting/application support is necessary to resolve end user issues.
  • Answer questions, provide end-user training, and resolve problems via telephone and email, primarily utilizing remote support software and tools.
  • Provide and allocate necessary access to multiple software applications or folders for end-users utilizing admin tools and solutions provided.
  • Support all user machines from initial setup/account creation and onboarding/file access to equipment replacement/data transfer and account termination-to-equipment return.
  • Create detailed documentation for IT, both internal and external facing regarding technical how-to's/troubleshooting processes and workflows.
  • Assists in the administration of the primary ticketing system; creating, updating, and modifying ticket templates, automations and triggers to improve efficiency and coordinate workflows.

IT Team Collaboration and Support
  • Participates in PMO Governance process to understand overall technology strategy at Harris.
  • Meets deadlines and requirements for any milestones or deliverables assigned.
  • Identifies, gathers and analyzes data relating to non-functional applications and software for incident reporting and resolution.
  • Actively participates in deployment and relocation of computers and associated peripheral equipment.
  • Meets and maintains adequate KPIs in technical support, ticket quality, and SLAs.

Organizational Support
  • Creates and maintains application and end user documentation following applicable department, company and industry standards and policies.
  • Identifies, investigates, tracks, and resolves minor project, system or application errors ensuring solution is timely and of acceptable quality.
  • Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards.
  • Develops and applies standard computer images with authorized software to computers to ensure consistent configurations.
  • Participates in preparation of fully integrated testing scenarios for application deployment and configuration; provides information to be evaluated as part of comprehensive testing plans.
  • Researches information systems across multiple levels and states and their relationships.

Research and Development
  • Is informed of current business practices and innovation.

Business Automation
  • Investigates the root cause(s) of poor performing processes, identifies any process automation contributors, and recommends corrective actions.

What we're looking for in you
  • High School Diploma Required
  • Help desk/technical support experience
  • 2+ years experience in diagnosing and resolving technical issues in a business environment
  • Excellent customer service experience
  • Proficient understanding of office productivity software
  • Utilizing hardware and software diagnostic tools in a Microsoft Windows environment

Your life at Harris
As one of the country's leading mechanical contractors, Harris offers the stability, resources, and opportunities of a national company along with the team culture, creative spirit, and customer loyalty of a local business. If you thrive on variety and enjoy new challenges, we want to meet you. From stadiums to manufacturing facilities, power plants to hospitals, and concert halls to classrooms, we handle projects of all sizes and complexity across multiple regional locations throughout the country.
Harris Benefits + Compensation
  • Medical, dental, vision, and life insurance
  • 401K with company match
  • Vacation time, sick time, and paid holidays
  • Paid Parental leave
  • Sales Incentive Plan

Visit our Careers Page for additional benefit details: https://www.harriscompany.com/careers/employee-benefits-at-a-glance
Pay Range: $23.07 - $34.60 per hour
The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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