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H-E-B Grocery

60 H-E-B Call Center Representative Jobs Hiring Near You

H-E-B

Senior Software Engineer - Devops

Austin, TX · On-site

$121.40K - $160K/yr

H-E-B Senior Software Engineer Responsibilities Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration ...

HEB

Supervisor I Central Station

San Antonio, TX · On-site

$69.20K/yr

Help protect H-E-B resources - people and physical assets - in stores and on other properties ... Work Experience: * 3+ years Experience in security / Central Station or call center / alarm ...

HEB

Supervisor I Central Station

San Antonio, TX · On-site

Help protect H-E-B resources - people and physical assets - in stores and on other properties ... Work Experience: * 3+ years Experience in security / Central Station or call center / alarm ...

HEB

Beauty Manager - Midland, TX

Midland, TX · On-site

$21.50/hr

Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in ...

HEB

eFulFillment Center Route Driver - 788

San Antonio, TX

$16.75 - $21.75/hr

Job Summary: As an H-E-B eFulfillment Center Route Driver, you will drive an H-E-B vehicle to ... representative of those a Partner encounters while performing the essential functions of this job.

HEB

RX Tech - Pharmacy Tech - Part time

Deer Park, TX

$15.75 - $19/hr

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient ... representative of those a Partner encounters while performing the essential functions of this job.

HEB

RX Tech - Pharmacy Tech - Part time

Deer Park, TX · On-site

$20/hr

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient ... representative of those a Partner encounters while performing the essential functions of this job.

HEB

Irving - RX Tech - Pharmacy Tech - Full-Time

Irving, TX

$16.25 - $19.50/hr

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient ... representative of those a Partner encounters while performing the essential functions of this job.

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H-E-B Grocery Jobs Information

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What is it like to work at H-E-B?

H-E-B is a privately-held company that prioritizes its employees' well-being and community involvement, fostering a culture of teamwork and customer satisfaction. The company operates a flat organizational structure, allowing employees to take on diverse roles and responsibilities, and offers a comprehensive benefits package, including education assistance and employee discounts. Working at H-E-B may appeal to individuals who value a dynamic work environment, opportunities for career growth, and a commitment to giving back to the community.
What other companies are hiring for Call Center Representative jobs?
Cleburne Pharmacy- Pharmacy Care Representative- Part Time

Cleburne Pharmacy- Pharmacy Care Representative- Part Time

HEB

Cleburne, TX • On-site

Part-time

Posted 9 days ago

Job description

Responsibilities
Job Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.
Key Responsibilities & Essential Functions:
  • Customer Service / Patient Care:

    • Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care

    • Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner

    • Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO

    • Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area

    • Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)

    • Directs customers to counseling window for Pharmacist consultation

    • Obtains /returns tills from bookkeeping; processes customer transactions at register

    • Maintains manual signature capture receipts; scans into RXEVO in a timely fashion

    • Properly processes / clears prepaid prescriptions

    • Ensures all prescription deliveries are finalized; prints RX delivery ledger daily

    • Completes contact patient queue

    • Files / maintains prescription hard copies

    • Assists Technicians and Pharmacists to ensure complete, efficient production for the shift

    • Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events

    • Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps

    • May participate in other professional services activities

  • Inventory Management:

    • Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short

    • Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)

    • Complies with Return to Stock SOP to locate prescriptions via inventory management queue

    • Ensures caps, vials, bags, etc., are correctly stocked

    • Records fridge and freezer temperature logs

  • Compliance / Sanitation:

    • Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)

    • Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions

    • Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable

    • Complies with Central Fill check-in procedures

    • Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines

    • Removes trash from department; complies with trash compactor processes


The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Age Requirement:
  • 18+

Work Experience:
  • Experience in retail -
  • experience in pharmacy a plus -
  • Experience working in a fast-paced environment -

Knowledge/Skills/Abilities:
  • Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs -
  • Strong communication and customer service skills -
  • Mathematical skills (including calculating measurements) -
  • PC skills, including MS Office and H-E-B software and programs required by the job -
  • Cash-handling skills -
  • Ability to maintain composure in high-stress situations -
  • Ability to demonstrate strong telephone etiquette -
  • Ability to manage multiple priorities and shift focus between tasks -
  • Ability to work in a team environment -
  • Ability to work with little direct supervision -
  • Willingness to cross-train -

Education:
  • or equivalent -

Licenses/Certifications:
  • Completion of all training and certification e.g -
  • PCR -
  • RXEVO -
  • HIPAA -
  • FWA -
  • MethGuard -
  • diversity -
  • ACR -
  • H-E-B Screener certification -
  • Company orientation -

Physical Demands & Working Conditions:
  • Function in a fast-paced, retail, office environment
  • Work rotating shifts, including nights and weekends
  • Stand for extended periods (up to 12 hours)
  • Regularly lift 30 lbs or more
  • Fulfill vision requirements for the job, specifically close vision and color vision
  • Maintain H-E-B Rx screener status, including required recertification

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 12/01/2021Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: PART_TIME

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