Resource Room Coordinator
Who We Are
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Picnics • Volunteer Experiences • Access to Free Financial Counseling
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.
Job Description:
The Resource Room Coordinator manages all functions of the resource room and provides superior customer service to all clients.
Responsibilities:
- Manage the overall operations of the Resource Room
- Provide outstanding customer service while maintaining rules and regulations
- Respond to clients’ questions and provide assistance as needed
- Maintain the neatness and appearance of the Resource Room
- Handle the assignment of computers to clients
- Ensure that clients manually sign the roster lists in the Resource Room completing all required information
- Distribute material printed by Resource Room clients to the proper client
- Fax and photocopy materials for clients
- Manage use of the telephone and scanner as needed
- Additional data entry and client responsibilities as required
Requirements:
- High School Diploma, Associates or Bachelor’s Degree preferred
- 1-2 years’ experience in customer service and/or computer environment
- Excellent interpersonal, verbal and written communication skills
- Ability to problem solve and work with a diverse customer base
- Ability to multitask and manage multiple projects simultaneously
Pay Rate: $21.60-$23.60/Hourly
About Us
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
*Grant Associates in an Equal Opportunity Employer