12 Grafton Customer Service Representative Jobs Hiring Near You

Case Manager

Support, Strength, and Compassion in Every Interaction

At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals overcome barriers to live meaningful, fulfilling lives. As a Case Manager in the Adult Services Program, your meaningful impact comes through hands-on support, advocates for clients while coordinating care plans, admissions, service approvals and track progress to ensure successful outcomes and transitions. You’ll thrive within a culture of teamwork and collaboration, surrounded by professionals who value your compassion and commitment. And because we care for you so you can care for others, we provide ongoing training, mentorship, and support to help you succeed. 

Join us - and experience the deep fulfillment of knowing your work truly makes a difference!
Be part of a team that leads with heart and grit, the Grafton way! 

Job Summary

The Case Manager serves as an advocate for the client and his/her family and is responsible for the oversight of the implementation of individual plans for clients in assigned case load in the Adult Services Program.  The Case Manager works collaboratively with internal and external customers to ensure a smooth admission to Grafton, to establish criteria that will promote transition to the next most appropriate level of care, to develop the individual plan, to ensure authorization from the funding agency for the services and level of care needed, and to ensure that the client makes steady progress toward achieving the goals and the discharge or transition criteria. Reports to a supervisor or program administrator.

Essential Job Functions:

• Facilitates pre-enrollment tasks to prepare for a client’s enrollment.  

• Facilitates the admission intake process. 

• Case Managers  develop the Treatment team/Medication Meeting schedule  

• Facilitates multidisciplinary team meetings to monitor client progress and updates the Plan of Care. 

• Meets and adheres to all timelines as required for funding (i.e. Medicaid EPSDT/Waiver, Private Insurance and Single Case Agreements) 

• Coordinates and facilitates the new IEP (students) or PCP (adults) and revisions to those documents. 

• Ensures documentation for each Client’s Record is accurate and properly maintained.

• Managing the Transition and Discharge Process   

• Facilitates discharge from Grafton. 
• Facilitates transfer to another Grafton program or level of service provided by Grafton. 
• Responds to stakeholder complaints regarding all aspects of treatment and care for client. 
• Additional duties as assigned

Minimum Qualifications:

• Master’s degree in social work, psychology, or counseling or
• Bachelor’s degree in social work, psychology, or counseling with at least one (1) year of documented field experience or
• Bachelor’s degree with at least three (3) years of experience working with adults in a residential facility setting 
• Knowledge of Medicaid and private funding processes
• Knowledge of services available to special needs and/or mental health population
• Valid Driver's license

COMPENSATION  

•  Starting at $24.90 up to $36.45/hour commensurate with experience

Caring for You, So You can Care for Others 

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• Generous Paid Time Off plan & attendance incentives
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)

Stronger Together: Supporting Your Growth & Success 

• Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!
• 401(k), including an employer match up to $2,500 annually
• Education Assistance up to $5,250 annually
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

If you require a reasonable accommodation or need assistance with the application or
interview process please contact us at hr@grafton.org

Grafton is an equal employment opportunity employer and tobacco-free workplace

#LP