1 Gordian Customer Service Representative Jobs Hiring Near You

OVERVIEWGordian is a leader in facility and construction cost data, software, and services across the full building lifecycle. As the pioneer of Job Order Contracting (JOC), Gordian supports public and private sector clients through innovative procurement solutions, proprietary RSMeans data, and operational intelligence tools.The Vice President, Operations Procurement – West is responsible for the overall operational performance, scalability, and growth of Gordian’s procurement operations across the Pacific and Central West regions. This role provides senior-level oversight for multiple regions and their Regional Directors, ensuring consistent execution, strong financial results, and a resilient operating model that supports growth.This leader plays an active role in setting operational direction, making trade‑offs, and driving disciplined execution across initiatives that impact revenue, margin, and customer outcomes.This leader brings a growth mindset and strong problem-solving aptitude, balancing disciplined execution with continuous improvement. The VP partners closely with the COO and executive peers to improve how the business operates, scales, and serves clients, while remaining close enough to operations to remove obstacles and drive results.ROLE SCOPE & ACCOUNTABILITYOversees multiple regions through Regional DirectorsOwns West region operational outcomes, including revenue growth, margin performance, client retention, and operational efficiencyActs as a senior operator, thought partner, and escalation point for complex challengesDrives consistency, scale, and capability across regions while allowing for market-specific needsRESPONSIBILITIESThe key responsibilities associated with this role include:Enterprise & Regional LeadershipLead, coach, and develop Regional Directors, ensuring accountability for operational performance, people leadership, and client outcomes.Set clear expectations for execution, financial discipline, and service delivery across all West regions.Foster a performance-oriented culture focused on ownership, learning, and continuous improvement.Serve as a steady senior leader during change, growth, or operational challenges.Operational Excellence & Problem SolvingIdentify systemic operational challenges and lead cross-regional solutions that improve consistency, scalability, and execution quality.Guide regions through complex operational issues, serving as an escalation point for high-impact risks or client concerns.Ensure initiatives move from alignment to sustained execution, with clear metrics and escalation paths.Improve procurement and JOC operational models to support efficiency, risk management, and growth.Champion practical improvements to tools, processes, and workflows that reduce friction for teams and clients.Lead structured problem solving (PSPS, countermeasures, Kaizen, FBS methods) to address performance gaps, execution risks, and operational constraints.Growth Enablement & Performance ImprovementPartner with Sales, Account Management, and Operations leadership to support regional growth, including new client launches, expansions, and complex implementations.Ensure regions are operationally prepared to absorb growth without sacrificing margin, quality, or client experience.Leverage data and KPIs to identify performance variability, diagnose root causes, and drive targeted improvements.Support client retention and expansion by ensuring strong operational execution and issue resolution.Enable and scale Strategic Account Management practices by ensuring operations, data, and execution models support deeper customer engagement and measurable growth.Financial Ownership & Business ManagementOwn consolidated operational performance for the Sector, including revenue, margin, and cost control.Hold Regional Directors accountable for forecast accuracy, actionability, and follow‑through.Proactively identify performance gaps and activate countermeasures early to protect revenue outcomes.Partner with Finance and the COO to balance investment, operational capacity, and profitability.Cross‑Functional Executive PartnershipCollaborate with peers in Sales, Product, Technology, Legal, Contractor Engagement, HR and Government Affairs to solve complex business and client challenges.Serve as an execution leader for enterprise initiatives, ensuring decisions translate into action and results at the regional level.Provide operational insight and perspective into executive discussions, planning, and decision-making.Serve as the primary West-region operations voice in enterprise initiatives and change efforts.Talent Development & SuccessionBuild a strong bench of Regional Directors and operational leaders capable of scaling growth with the business.Identify skill gaps and ensure targeted development focused on operational judgment, financial acumen, and people leadership.Be a multiplier of talent to support succession planning and leadership readiness across the regions.Embed a culture of extreme ownership, accountability, and continuous improvement across regional leadership teams.Use performance management to reinforce expectations, course‑correct quickly, and recognize strong execution.KEY CAPABILITIES & ATTRIBUTESGrowth Mindset – Sees challenges as opportunities to improve systems, capability, and outcomes.Problem Solving & Judgment – Breaks down complex operational issues, identifies root causes, and drives practical solutions.Execution Leadership – Translates strategy into clear decisions, ownership, and sustained results; known for driving follow‑through, not just alignment.Executive Presence – Operates credibly with senior leaders, clients, and external partners.Operational Leadership – Deep understanding of how procurement, construction operations, and service delivery scale.Financial Acumen – Strong grasp of margins, forecasting, and operational cost drivers.People Leadership – Develops leaders, not just teams; sets expectations and drives accountability through others.Change Leadership – Leads through ambiguity, growth, and evolving business needs.QUALIFICATIONSExperience: 12+ years in operational leadership, procurement, construction, or closely related fields, including leadership of leaders (Director-level and above).Education: Bachelor’s degree required; advanced degree preferred.Proven success overseeing multi-region operations with revenue and margin accountability.Demonstrated ability to scale operations while maintaining quality, consistency, and client satisfaction.Strong executive communication and stakeholder management skills.High comfort working across functions and influencing without direct authority.Willingness to travel up to ~40–50% across the West region.Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.About GordianGordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.Pay RangeThe salary range for this position (in local currency) is 160,100.00 - 297,800.00Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.The salary range for this position (in local currency) is 160,100.00 - 297,800.00 #J-18808-Ljbffr