60 Goodwill Industries Customer Service Representative Jobs Hiring Near You

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a E-Comm Data Lister to play a key role in furthering our vision and mission in our e-commerce retail area.

VALUES:

• Sustainability: We commit to practices that support environmental, social and economic strength.
• Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.
• Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
• Voice: We listen to each other, value feedback and advocate for our communities.
• Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: We transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To input data for an internet store engaged in selling products processed by Goodwill employees. To fulfill Goodwill’s mission statement

SUPERVISION RECEIVED: E-Comm Manager, District Manager & VP of Operations/Sales

SUPERVISION EXERCISED: None.

QUALIFICATIONS/EDUCATION:

• High school education or GED required.
• Experience in data entry preferred.
• Must have full knowledge of internet.

ORGANIZATIONAL RESPONSIBILITIES: Works with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrates a positive, role model. Displays commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES: Action Oriented, Customer Focus, Negotiating Judgement and Problem, Ethics and Trust, Oral Communications, Inter-Personal Communications, Cooperation, Creditability, Customer Service Orientation, Integrity, Initiative, Job Knowledge, Quality, Teamwork, Accuracy, Computer Skills, Product Knowledge, Dependability, Adaptability, Safety and Security.

JOB COMPETENCIES: Lists merchandise to the auction site. Answers customer questions about merchandise.

ESSENTIAL FUNCTIONS:

• Responsible for uploading merchandise to the auction site.
• Reports need for repairs and recommends replacements as necessary. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. If unable to assist customers transfer to management.
• Places merchandise bins in appropriate location.
• Meets production standards on a daily basis.
• Makes recommendations to Store Manager, District Manager and Vice President of Operations/Sales.

DUTIES AND RESPONSIBILITIES:

• Handles email communications from buyers.
• Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation.
• Adheres to all safety policies and reports violations.
• Adheres to all ethical standards and confidentiality of records.
• Supports mission statement and activities of other departments.
• Supports the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment, and other barriers to person with disabilities and other barriers to employment.
• Performs on the duties as instructed.
• Attends meetings as required.
• Provides support for team.
• Uploads items on Shopgoodwill.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• The cleanliness, neatness, and orderliness of his/her store premises.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• The effectiveness of his/her relations with the E-Commerce Customers and the manner in which he/she handles complaints by customers.
• The effectiveness of his/her merchandising methods.
• The manner in which he/she meets or exceeds production goals.
• The manner in which he/she puts merchandise away accordingly.
• The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel.
• His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management.
• The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America.
• Must meet store evaluation standards every day as set forth by Goodwill Industries.
• The manner in which duties and responsibilities, essential functions and job competencies are performed.
• Supports and values diversity.

RELATIONS WITH E-COMMERCE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is not satisfactory. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm.

RELATIONS WITH VICE PRESIDENT OF OPERATIONS & DISTRICT MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates.

PHYSICAL STRENGTH:

• Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds.
• Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds.

BENEFITS:

• Medical and Prescription Plan - available first of month following employment
• Paytient Medical Assistance Plan - available first of month following employment
• Dental Plan with Ortho Option - available first of month following employment
• Vision Care Plan - available first of month following employment
• Flexible Spending Accounts - available first of month following employment
• Group Life and AD&D - available first of month following employment
• 401(k) Plan - available first of month following 90-days employment
• Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment
• Paid Volunteer Time Off - 8 hours per year
• Paid Holidays
• Accident and Critical Illness
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement Program
• 20% Discount at Goodwill Industries of Kansas Stores

JOB LOCATION:

3636 N. Oliver, Wichita, KS 67220