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As the GM / Head of Gigs for Work, you will own the end-to-end business for Gigs' flagship enterprise product - a platform that simplifies global phone plan management for companies operating in 50+ countries. You'll be the GM of this vertical: owning P&L, go-to-market strategy, product direction, customer success, and operational execution.

Gigs for Work replaces the tangled web of rigid carrier contracts, unpredictable roaming fees, and manual IT work with a single platform where companies can activate, manage, and scale employee phone plans globally. The product offers unlimited local talk, text, and data via enterprise SIMs from the world's top networks; global roaming data covering 195+ countries; secure mobile hotspot; eSIM delivery through Slack, Teams, WhatsApp, and email; powerful usage and spend reporting; and automated SIM provisioning tied to the employee lifecycle.

You'll work cross-functionally with Product, Engineering, Connectivity, Growth Marketing, and Customer Success to scale this business from its current traction to category-defining status. This is a rare opportunity to build and lead a vertical with massive TAM at the intersection of enterprise SaaS, telecom infrastructure, and the future of work.

Former founders are strongly encouraged to apply - this role is built for someone who knows what it means to own a business, not just a function.

The role is is based in our in either one of our US Hubs: San Francisco (preferred) or New York

• Own the Gigs for Work P&L: drive revenue growth, manage costs, and be accountable for key business metrics including ARR, logo acquisition, net revenue retention, and gross margin.
• Define and execute the GTM strategy: build the sales motion (direct and embedded/channel), pricing & packaging, ICP definition, and competitive positioning for enterprise buyers (IT, HR, Finance, and Procurement leaders).
• Lead and scale the team: hire and manage a cross-functional team spanning business development, customer success, operations, and growth marketing for the vertical.
• Drive product strategy: serve as the voice of the customer to Product and Engineering; prioritize features, integrations (Rippling, Deel, Workday, etc.), and platform capabilities that unlock expansion.
• Build strategic partnerships: develop and manage relationships with HR tech platforms, device management providers, and channel partners to embed Gigs for Work into existing enterprise workflows.
• Own the customer journey end-to-end: from first touch through implementation, launch, and ongoing account management; ensure world-class NPS and expansion revenue.
• Manage carrier and connectivity operations: work with the Connectivity team to negotiate carrier contracts, launch new countries, and ensure operational excellence across 50+ markets.
• Represent Gigs for Work externally: be the face of the product at industry events, in customer executive meetings, and with press and analysts.

• 10+ years of experience in high-growth B2B SaaS or infrastructure companies, with at least 3-5 years in a GM, Head of Product Line, Head of GTM, or similar P&L-ownership role.
• Proven track record of scaling a B2B product or vertical from early traction to significant revenue (ideally $5M-$50M+ ARR range).
• Deep understanding of enterprise sales cycles, including selling to IT, HR, Finance, and Procurement stakeholders.
• Experience building and leading cross-functional teams (sales, marketing, ops, CS) in a fast-paced, startup or scale-up environment.
• Strong product intuition - ability to translate customer needs and market trends into product priorities and work closely with engineering teams.
• Experience with platform/API businesses, partnerships, or embedded distribution models is highly valued.
• Exposure to telecom, connectivity, or adjacent infrastructure categories (device management, HRIS, expense management) is a strong plus but not required.
• Exceptional communication skills - able to operate at both the strategic and tactical level, and influence across all levels from ICs to C-suite.
• Builder mentality - comfortable with ambiguity, bias to action, and an operator mindset. You've built things from 0 to 1 and from 1 to 10.