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20 Freshdirect Customer Service Representative Jobs Hiring Near You

FreshDirect

Bronx Route Driver - AM Shift

Bronx, NY · On-site

$18/hr

Always represent FreshDirect with professionalism and a positive attitude. Deliver outstanding service, ensuring customer satisfaction even in demanding situations. What We're Looking For * 2 years ...

FreshDirect

Delivery Runner

Bronx, NY · On-site

$17/hr

Provide professional customer service Education and Qualifications: * Ability to clearly ... In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership ...

New

FreshDirect

Bronx Route Driver - PM Shift

Bronx, NY · On-site

$18/hr

Always represent FreshDirect with professionalism and a positive attitude. Deliver outstanding service, ensuring customer satisfaction even in demanding situations. What We're Looking For * 2 years ...

FreshDirect

Bronx Route Driver - AM Shift

Bronx, NY · On-site

$18/hr

Always represent FreshDirect with professionalism and a positive attitude. Deliver outstanding service, ensuring customer satisfaction even in demanding situations. What We're Looking For * 2 years ...

FreshDirect

NJ Route Driver

Hackensack, NJ · On-site

$17/hr

Provide professional customer service * Provide timely reporting to supervisors and assigned ... In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership ...

FreshDirect

Delivery Runner

Bronx, NY · On-site

$17/hr

Provide professional customer service Education and Qualifications: * Ability to clearly ... In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership ...

New

FreshDirect

$2k Sign-On Bonus-NJ Route Driver

Hackensack, NJ · On-site

$20 - $26/hr

Provide professional customer service * Provide timely reporting to supervisors and assigned ... Cannot have more than 3 moving violations within the past 3 years Why choose FreshDirect? We're a ...

FreshDirect

Transportation Administrative Assistant

Bronx, NY · On-site

$17.75 - $24.25/hr

One (1) year customer service experience * Excellent verbal & written communication skills with the ... In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership ...

FreshDirect

Stationary Engineer

Bronx, NY · On-site

$42 - $60/hr

From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an ...

FreshDirect

GOP Chill - Assistant

Bronx, NY · On-site

$16/hr

This strategic partnership combines FreshDirect's diverse product portfolio and expansive customer ... Getir, well-known for its lightning-fast grocery delivery services, is set to enhance FreshDirect ...

FreshDirect

Sr. Transportation Manager

Bronx, NY · On-site

$85K - $100K/yr

Our culture is rooted in collaboration, inclusion, and a shared passion for delivering quality and service to our customers. Equal Opportunity FreshDirect is an Equal Opportunity Employer. We do not ...

FreshDirect

Legal Counsel (Commercial)

Bronx, NY

$150K - $165K/yr

About FreshDirect At FreshDirect, we are reinventing the grocery experience. Since day one, our ... We are not just a food company - we are a technology-powered, customer-obsessed team building the ...

FreshDirect

Sr. Transportation Manager

Bronx, NY

$85K - $100K/yr

Our culture is rooted in collaboration, inclusion, and a shared passion for delivering quality and service to our customers. Equal Opportunity FreshDirect is an Equal Opportunity Employer. We do not ...

FreshDirect

Ambient- Personal Shopper

Bronx, NY · On-site

$17/hr

... service to eastern Long Island and the Jersey Shore. FreshDirect is building a better food system ... This strategic partnership combines FreshDirect's diverse product portfolio and expansive customer ...

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FreshDirect Jobs Information

Do workers at FreshDirect get paid breaks?

Sometimes. Only some people get paid breaks.
64% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Does FreshDirect pay people when they’re sick?

Yes. Most people get paid when they’re sick.
82% of people say they would get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

At FreshDirect, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.

Is the health insurance from FreshDirect affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between July 2025 and March 2026.

Do people get paid time off at FreshDirect?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 83% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at FreshDirect worry about hours?

Some people worry about getting enough hours.
57% of people report they worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Do FreshDirect workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at FreshDirect?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

Do FreshDirect managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Do jobs at FreshDirect spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it to take sick days at FreshDirect?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at FreshDirect feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at FreshDirect get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at FreshDirect?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at FreshDirect enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at FreshDirect recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at FreshDirect?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at FreshDirect?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think FreshDirect’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how FreshDirect is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Freshdirect?
What are the most popular categories at Freshdirect?
Infographic showing various Customer Service Representative job openings at Freshdirect in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Operations Center Specialist, Customer Service

FreshDirect

Bronx, NY • On-site

$18.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

FreshDirect rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

3rd of 24 rated food delivery companies

Job description

Description
Ops Center Specialist
The Operations Center works directly with our Customer Service Department, Transportation Department, and our Mobile Operations Team.
This position will cover the 6 AM start time for the morning shift or a 4 PM start time for evening shift - both shifts will be 8hr days/5 days a week.
WEEKENDS ARE A MUST- PAY RATE is $18.50
MUST HAVE CALL CENTER OR DISPATCHER EXPERIENCE
Responsibilities:
  • Answer calls in a high-volume call center, answer questions about delivery status and or services.
  • Handle "at risk" customers with a high level of sensitivity and compassion. Apply effective customer care techniques to manage each situation or escalated contact to a favorable outcome for both the customer and the company.
  • Placing orders and correcting issues that may arise with orders already placed.
  • Communicate (verbally and written) in a professional and effective manner with internal and external partners, management teams, drivers and other departments including those at cross dock locations.
  • Complete daily tasks using multiple different systems, customer accounts, websites, and dashboards.
  • Prioritize workload while multi-tasking and answering calls, emails, chats simultaneously.
  • Advocate for the driver/delivery teams to ensure daily in-field operations run smoothly.
  • Identify technical issues and escalate accordingly to the leadership and or management teams.
Education and Qualifications:
  • Strong customer service, multi-tasking, and problem-solving skills
  • Prior dispatch/transportation experience a plus
  • Must be willing to work a flexible shift (i.e. evenings/weekends) Morning shift will be a 6 AM start time and Evening shift will be a 4 PM start time; weekends are a must.
  • Must be able to work in a fast-paced environment
  • Comfortable working in a team environment
  • Must be detailed oriented
  • Must embody and demonstrate company values and culture
  • Bilingual a plus
  • High school diploma or equivalent
  • Minimum two (2) years of overall work experience in Customer Service related business i.e. Retail, Call Center, Restaurant, etc.
  • Must have a vast understanding of basic computer knowledge.
  • Strong written and verbal communication skills required
Job Type: Full-time
Salary: From $18.50 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
Experience level:
  • 1 year
  • 2 years
  • 3 years
  • 4 years
Shift:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
Application Question(s):
  • Do you have call center experience?
  • Are you comfortable working in a fast paced environment?
  • Are you comfortable using online platforms databases?
Education:
  • High school or equivalent (Required)
Experience:
  • Call Center: 1 year (Required)
Language:
  • English (Required)
Shift availability:
  • Day Shift (Required)
  • Night Shift (Required)
Why choose FreshDirect?
We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.
Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:
  • A flexible and generous paid time off plan
  • 20% off at freshdirect.com and significant markdowns at our employee market
  • 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
  • Regular events and barbecues for employees

Click to explore careers and life @ FreshDirect
Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube!
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.
As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job

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