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FreshDirect

60 Freshdirect Customer Service Representative Jobs Hiring Near You

FreshDirect

Helper

Bronx, NY · On-site

$17/hr

Represent FreshDirect's culture and values with every customer interaction. What You'll Bring ... Prior customer service or delivery experience preferred. * Knowledge of handheld scanning devices ...

FreshDirect

Helper

Bronx, NY

$17/hr

Represent FreshDirect's culture and values with every customer interaction. What You'll Bring ... Prior customer service or delivery experience preferred. * Knowledge of handheld scanning devices ...

FreshDirect

Delivery Runner

Bronx, NY · On-site

$17/hr

Provide professional customer service Education and Qualifications: * Ability to clearly ... In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership ...

FreshDirect

Delivery Runner

Bronx, NY · On-site

$17/hr

Provide professional customer service Education and Qualifications: * Ability to clearly ... In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership ...

FreshDirect

Culinary Associate

Bronx, NY · On-site

$14.75 - $19/hr

From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an ...

FreshDirect

$2k Sign-On Bonus-NJ Route Driver

Hackensack, NJ · On-site

$20 - $26/hr

Provide professional customer service * Provide timely reporting to supervisors and assigned ... Cannot have more than 3 moving violations within the past 3 years Why choose FreshDirect? We're a ...

FreshDirect

Shipping Order Completion Assistant

Bronx, NY · On-site

$17/hr

... service to eastern Long Island and the Jersey Shore. FreshDirect is committed to building a better ... customer orders in a fast-paced production environment. What You'll Do * Pick, pack, and load ...

FreshDirect

Legal Counsel (Commercial)

Bronx, NY · On-site

$150K - $165K/yr

Description About FreshDirect At FreshDirect, we are reinventing the grocery experience. Since day ... We are not just a food company - we are a technology-powered, customer-obsessed team building the ...

FreshDirect

Culinary Associate

Bronx, NY

$14.75 - $19/hr

From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an ...

FreshDirect

Sr. Transportation Manager

Bronx, NY · On-site

$100K - $125K/yr

Our culture is rooted in collaboration, inclusion, and a shared passion for delivering quality and service to our customers. Equal Opportunity FreshDirect is an Equal Opportunity Employer. We do not ...

FreshDirect

GOP Chill - Assistant

Bronx, NY · On-site

$16/hr

This strategic partnership combines FreshDirect's diverse product portfolio and expansive customer ... Getir, well-known for its lightning-fast grocery delivery services, is set to enhance FreshDirect ...

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FreshDirect Jobs Information

Do workers at FreshDirect get paid breaks?

Sometimes. Only some people get paid breaks.
64% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Does FreshDirect pay people when they’re sick?

Yes. Most people get paid when they’re sick.
82% of people say they would get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

At FreshDirect, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.

Is the health insurance from FreshDirect affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between July 2025 and March 2026.

Do people get paid time off at FreshDirect?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 83% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at FreshDirect worry about hours?

Some people worry about getting enough hours.
57% of people report they worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Do FreshDirect workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at FreshDirect?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

Do FreshDirect managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Do jobs at FreshDirect spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it to take sick days at FreshDirect?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at FreshDirect feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at FreshDirect get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at FreshDirect?

Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at FreshDirect enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at FreshDirect recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at FreshDirect?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at FreshDirect?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think FreshDirect’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how FreshDirect is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Freshdirect?

What are the most popular categories at Freshdirect?

Infographic showing various Customer Service Representative job openings at Freshdirect in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Helper

FreshDirect

Bronx, NY • On-site

$17/hr

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

FreshDirect rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

3rd of 24 rated food delivery companies

Job description

Description
The Delivery Representative - Helper plays a critical role in supporting our delivery operations and ensuring customers receive their orders safely, accurately, and on time. This position works alongside delivery drivers, assisting with customer deliveries throughout New York City, including routes that require deliveries by foot.
This is a physically demanding, fast-paced, outdoor role that requires frequent lifting, carrying, and moving of customer orders in varying weather conditions.
What You'll Do
  • Assist delivery drivers with transporting and delivering customer orders.
  • Complete deliveries on foot in designated New York City neighborhoods.
  • Load, unload, lift, lower, and carry packages safely and efficiently.
  • Work collaboratively with drivers and Operations teams to meet delivery schedules.
  • Utilize smartphones for route information and two-way communication with Operations.
  • Provide friendly and professional customer service during deliveries.
  • Complete all required onboarding, safety, and recurring training programs.
  • Follow company policies, safety procedures, and operational standards.
  • Work flexible schedules, including weekends, mornings, evenings, and holidays as required.
  • Represent FreshDirect's culture and values with every customer interaction.

What You'll Bring
  • Must be at least 18 years old.
  • Ability to work both Saturday and Sunday.
  • Flexibility to work morning and/or evening shifts.
  • Ability to work outdoors in all weather conditions, including heat, rain, and snow.
  • Ability to lift and carry up to 50 pounds with appropriate equipment.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to prioritize tasks and make independent decisions when needed.
  • Ability to navigate routes independently and efficiently.
  • Comfort using smartphones and mobile applications.
  • Prior customer service or delivery experience preferred.
  • Knowledge of handheld scanning devices preferred.
  • Knowledge of New York City streets and neighborhoods preferred.

Values
At FreshDirect, we are committed to:
  • Putting customers first.
  • Acting with integrity and accountability.
  • Working collaboratively as one team.
  • Embracing innovation and continuous improvement.
  • Creating a safe, inclusive, and respectful workplace.
  • Delivering excellence in everything we do.

What You'll Love
  • Working as part of a collaborative and supportive team.
  • Opportunities for growth and career development.
  • On-the-job training and continuous learning opportunities.
  • State-of-the-art operations and technology.
  • Employee recognition programs and team-building events.
  • The opportunity to help deliver a best-in-class customer experience.

Salary
$17 per hour
Total Rewards & Benefits
FreshDirect offers a comprehensive benefits package and employee perks, including:
  • Flexible and generous paid time off.
  • Medical, dental, and vision coverage for eligible employees.
  • 20% employee discount at FreshDirect.com.
  • Significant discounts at our employee market.
  • 24-hour access to the FreshDirect shuttle service between our Bronx headquarters and nearby subway stations.
  • Employee appreciation events, celebrations, and team activities.
  • Additional wellness, financial, and development programs available to eligible employees.

Our Culture
From the beginning, FreshDirect has set out to provide something different. We are passionate about delivering exceptional food and service while creating an environment where associates can grow, innovate, and build successful careers. Many of our leaders have advanced from within the organization, reflecting our commitment to employee development and internal mobility.
Equal Opportunity
FreshDirect is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

What FreshDirect employees say

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Benefits

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