FortisBC

Position Overview

The Energy Conservation Advisor is responsible for attaining measurable results that contribute to FortisBC's energy resource plan by helping customers use energy efficiently while developing and maintaining strong relationships with customers and stakeholders. This role is expected to meet annual energy management (EM) targets by delivering energy management programs to commercial and industrial customers throughout the FortisBC service areas, in line with FortisBC policy and procedures, while supporting objectives and deliverables. 

Responsibilities

• Engage with commercial and industrial customers to familiarize them with Fortis'BC energy conservation programs and solutions.
• Develop and maintain strong relationships while influencing and assisting current and new customers in understanding their energy needs.
• Drive energy conservation participation by assisting and influencing customers to make decisions to proceed with projects.
• Regular customer engagement: multiple outbound calls to prospective and existing customers or external stakeholders
• Develop and maintain a work plan to identify energy efficiency opportunities and implement energy management measures while promoting FortisBC rebate programs.
• Provide technical expertise for energy savings through new construction, equipment upgrades, or behavioural changes based on the industry sector. 
• Deliver technical solutions and complete custom energy efficiency calculations for commercial and industrial customers
• Support participation in the FortisBC rebate programs that result in energy and cost savings for customers in addition to a more sustainable business operation
• Perform walk-through energy audits of customer facilities, identify energy conservation measures, and calculate savings for the proposed upgrades and measures.
• Provide updated reports and timely implementation of projects into DSM tracking systems of all potential, active and completed projects
• Active engagement with external stakeholders, including trade allies, suppliers, developers and equipment manufacturers, to generate project leads and encourage implementation.
• Develop and maintain local market knowledge on new construction and facility upgrade activities. 
• Establish and maintain strong relationships with all internal and external stakeholders as required
• Participate in community events as required. 
• Ensure effective resolution of all key customer problems/issues.
• Other duties and projects as assigned.

Requirements

• Four-year Degree in Engineering, Energy Management, Technology, Environmental Science or a related field from an accredited post-secondary institution. 
• Minimum of three (3) years of related experience in an energy/technology role, within which a minimum of one (1) year experience in sales or customer service
• Certified or eligible for Energy Manager (CEM) certification
• Excellent verbal, written communication and presentation skills.
• Excellent customer service and customer relationship-building skills
• Knowledge of energy use and energy conservation.
• Ability to perform an informal and formal needs assessment for customers 
• Comprehensive knowledge of computer systems including Word, Excel, MS Outlook and various virtual meeting platforms.
• Ability to build rapport with customers
• Ability to work independently and within a team environment.
• Organizational skills and attention to detail
• Excellent organizational skills, ability to manage a wide variety of tasks simultaneously with close attention to detail.
• Team player with emphasis on building relationships and partnerships.
• Excellent presentation and negotiation skills.
• Ability to keep current with Energy Management technologies and methods available.
• Valid BC driver's license.