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Fortinet

Fortinet

64 jobs near Columbus, OH

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

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Volvo Car USA

Technical Support Engineer,

Ridgeville, SC · On-site

$73.35K - $136.22K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Fortinet, Inc.

Technical Support Specialist

Burnaby, BC

CA$86.90K - CA$106.20K/yr

At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

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Trend Micro

Technical Support Engineer

Irving, TX

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

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Technical Support Specialist

Technical Support Specialist

Fortinet

Atlanta, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta, GA location to troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE. 

As a Senior Technical Support Specialist, you will: 

  • Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE.
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer system information
  • Recommend corrective actions based on analysis
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consultation of technical documentation, bulletins, and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation

We Are Looking For: 

  • Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Deep understanding of OSI model, routing and switching in L2/L3
  • Strong understanding of BGP, IPsec/ADVPN, SDWAN
  • Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
  • Experience with security products - Firewalls, IDS/IPS, Antimalware 
  • Deep working knowledge of operating systems - Windows, Mac, Linux
  • Strong troubleshooting and problem-solving skills
  • Previous call center experience. Supporting data networking products and/or security products is desirable
  • Strong communication skills, both written and verbal

Educational Requirement:  

  • Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.


Why Join Us: 
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe
 

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