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Fortinet

64 jobs near Columbus, OH

Fortinet

Technical Support Engineer

Sunnyvale, CA

$86.90K - $125.30K/yr

Minimum 5-8 years of technical support, network engineering, or security operations experience. The ... Fortinet offers employees a variety of benefits, including medical, dental, vision, life and ...

Fortinet

Technical Support Specialist

Burnaby, BC · On-site

CA$86.90K - CA$106.20K/yr

Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The candidate would ...

Mirantis

Technical Support Engineer

OR · On-site +1

The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and ... management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ...

Mirantis

Technical Support Engineer

OR · On-site

The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and ... management, Fortinet, Cisco, Juniper * Python, scripting experience, automation concepts

Fortinet

Technical Support Specialist

Burnaby, BC · On-site

CA$86.90K - CA$106.20K/yr

At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently ... Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ...

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Appify

Technical Support Engineer

Salt Lake City, UT

Technical Support Engineer Appify, based in Silicon Valley and funded by Mayfield, specializes in building sophisticated web and mobile solutions that are user-friendly and seamlessly connect to any ...

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Showing results 21-40

Technical Support Engineer

Technical Support Engineer

Fortinet

Sunnyvale, CA

$86.90K - $125.30K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Summary
As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.

Responsibilities

  • Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
  • Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
  • Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
  • Recommend configuration changes or upgrades based on technical assessments and best practices.
  • Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
  • Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
  • Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
  • Participate in the weekend/holiday on-call rotation.
  • Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

Required Skills & Experience

  • Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
  • Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
  • Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
  • Linux/Unix system administration experience, including CLI-based troubleshooting.
  • Working knowledge of Windows systems and AD/LDAP integration.
  • Experience with virtualization platforms and cloud-based deployments is a plus.
  • Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.
  • Hands-on experience with FortiNAC or similar NAC products is a plus.
  • Scripting or automation experience (e.g., Python, Bash) is a plus.
  • Excellent communication and customer service skills.
  • Fluency in both spoken and written English.
  • Proficiency in Spanish is a strong plus.

Qualifications

  • Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).
  • Minimum 5-8 years of technical support, network engineering, or security operations experience.

The US base salary range for this full-time position is $86,900-$125,300. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Apply