Fortify

PROJECT COORDINATOR
Insurcomm Restoration | Fortify Companies
Field-Based | Full-Time
Pay: $21.50 – $26.50 per hour (approximately $45,000 – $55,000 annually)

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
• Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
• Bringing the energy: We show up with urgency and a get‑it‑done mindset, owning every outcome
• Predictability in the unpredictable: With standardized systems, we deliver consistency every time
• Driving success together: By supporting one another, we strengthen relationships and drive results

As a Project Coordinator, you play a critical administrative and operational role supporting mitigation projects from start to finish. Working remotely and in-person (~3-4 days per week) from our Cincinnati, OH office, you provide the structure, organization, and communication that allows Project Managers and field teams to perform at their best.

This role is the backbone of the mitigation operation—coordinating schedules, maintaining accurate documentation, supporting financial and reporting processes, and ensuring clear, timely communication between internal teams, clients, vendors, and insurance partners. Your ability to take control behind the scenes ensures projects move forward efficiently and predictably during chaotic situations.

• Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects
• Support Project Managers and Operations leadership with daily project coordination
• Maintain accurate job files, notes, and documentation within PSA (our job management software)
• Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end
• Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays
• Assist with collections processes, including deductibles, progress payments, and final payments when needed
• Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
• Prepare, review, complete, and route project‑related forms, paperwork, purchase orders, and work orders
• Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
• Provide quick, accurate responses to vendors, subcontractors, agents, and clients
• Support office staff, production management, and sales teams as needed
• Answer incoming calls, direct inquiries, and assist clients professionally and empathetically
• Demonstrate a positive and professional image of the company through written, verbal, and visual communication
• Apply all safety rules and regulations and help prevent work hazards
• Perform other administrative and coordination duties as assigned

Requirements

• Excellent time‑management and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Professionalism, attention to detail, and reliability
• Ability to apply basic mathematical and accounting concepts
• Experience using job management systems; PSA experience strongly preferred
• Experience creating, maintaining, or working with reports and dashboards; Power BI experience required
• Reliable attendance and punctuality

• Knowledge of the restoration or construction industry with emphasis on Xactimate experience
• Experience supporting Project Managers or Operations teams
• Experience coordinating insurance‑related workflows, including TPAs/program work
• Associate’s degree and/or Bachelor’s degree preferred

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Training and development opportunities
• Growth potential within a PE‑backed, expanding organization.

• In‑person, team‑based role supporting emergency remediation operations
• Collaborative office environment closely aligned with field teams
• Clear opportunity for growth into senior coordination, operations, or project management roles
• Exposure to insurance‑driven mitigation and reconstruction workflows
• A values‑driven organization that prioritizes people, safety, and accountability

If you thrive on organization, communication, and taking control when things are chaotic, we would love to hear from you. Join a team where your coordination skills play a direct role in helping people recover when it matters most.

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment.