Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
As a Lead Office Service Associate, you will be responsible for managing a team of office service associates, ensuring the timely completion of tasks, and providing exceptional support to all employees. Your primary focus will be on maintaining a clean, organized, and professional office environment while delivering top-notch customer service. The ideal candidate has excellent leadership skills, a keen attention to detail, and a customer-centric mindset. This role reports to the Client Relations Supervisor.
Schedule: Monday through Friday, 10 am to 7 pm
Pay: $31-$33/hour, DOE
Location: Downtown San Francisco
Day to day Account Management
• Daily support liaison between client and Forrest Solutions
• Manage the day-to-day operational requirements, including requests, inquiries, and issues with the onsite staff ensuring 100% client satisfaction
• Ensure site is tour ready; this includes proper signage, communication board and/or binders updated, and site is neat, clean, and organized
• Participate in weekly leadership and senior management discussions; Articulate results, challenges, and strategies to meet our client's objectives.
Client Experience/ Satisfaction
• Build strong client relationships, improve, and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Assure prompt and positive action on all complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services
• Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors
• Advocate for the client's hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace. Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc.
Mail
• Perform essential mail services functions including but not limited to sorting, distributing interoffice mail, conducting scheduled internal runs, use of postage equipment to meter outgoing mail, prepare specialized outgoing mail (certified, registered), and pickup outgoing mail from designated internal zones.
Print
• Perform essential print services functions including but not limited to copying, quality control checks, maintain record logs, binding, hole punching, and stapling, and non-technical maintenance of copiers.
• Provide quality reproduction of CD/DVD as requested by customer and/or part of an imaging request
Meeting Support
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.
• Setting up training and conference rooms to client's specifications noted in diagrams and special event forms. Moving airwalls between training rooms to expand or reduce room size as needed.
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
Reception
• Be backup and fill-in for receptionist, covering breaks, lunches and absences.
• Create a warm and welcoming experience for all clients, internal and external.
• Assist with scheduling meetings and visiting offices.
Facilities
• Interoffice moves to include furniture moves, meeting set ups, perform other activities such as audio-visual (AV) set up for meetings or conferences.
• Perform essential facilities functions including but not limited to sanitizing designated areas, building maintenance, stocking supplies, ensuring proper use of signage, and other cleaning requirements
• Supports maintenance mechanics and facilities staff by performing "handyman" maintenance duties such as, sheet rocking, plastering, putting up cabinets, light carpentry, hanging pictures and setting or maintaining light fixtures.
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Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
