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Forever 21

43 Forever 21 Customer Service Representative Jobs Hiring Near You

Forever 21

PT Sales Associate

Alpharetta, GA · On-site

$13.75 - $18.50/hr

... customers. Who You Are: * Engaging personality who provides great service. * Excited to meet new people. * Thoughtful with a desire to make others feel good about themselves and their individual ...

Forever 21

PT Sales Associate

Overland Park, KS · On-site

$13.75 - $18.75/hr

... customers. Who You Are: * Engaging personality who provides great service. * Excited to meet new people. * Thoughtful with a desire to make others feel good about themselves and their individual ...

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Forever 21 Jobs Information

What is it like to work at Forever 21?

Forever 21 is known for its fast-paced and dynamic work environment, driven by a culture of innovation and customer obsession. The company operates with a flat organizational structure, allowing for open communication and collaboration among teams, and its stores are designed to be visually striking and engaging, reflecting the brand's focus on fashion and style. Working at Forever 21 may appeal to individuals who thrive in a rapidly changing retail landscape and are passionate about staying at the forefront of fashion trends.

What makes Forever 21 an attractive place to work?

Forever 21 is a global fast-fashion retailer with a strong presence in the industry, known for its trendy and affordable clothing lines. The company offers a dynamic work environment that values innovation, creativity, and teamwork, with opportunities for employees to contribute to the design, production, and marketing of its products. Joining Forever 21 can provide individuals with a chance to be part of a fast-paced and fashion-forward company, with opportunities for professional growth and development in a rapidly evolving retail landscape.

Do workers at Forever 21 get paid breaks?

No. Most people don’t get paid breaks.
70% of people say they don’t get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and December 2025.

Does Forever 21 pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and December 2025.

Are part-time workers able to get health insurance from Forever 21?

Most people who work part-time can't get health insurance.
87% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2025.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 74% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2025.

Do workers at Forever 21 worry about hours?

Most people worry about getting enough hours.
73% of people report they worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2025.

Do Forever 21 workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Forever 21 workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2025.

How easy is it to get time off at Forever 21?

Some people find it hard to get time off.
53% of people report it’s hard to get time off.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2025.

Do Forever 21 managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
68% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and July 2025.

Do jobs at Forever 21 spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2025.

How easy is it to take sick days at Forever 21?

Some people find it hard to take sick days.
44% of people report that it’s hard to take time off if they are sick.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and September 2025.

Is a Forever 21 job good for students?

Most students say this is a good place to work if you’re studying.
85% of students report this is a good place to work if you’re studying.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and December 2025.

Is working at Forever 21 good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2025.

Do people at Forever 21 feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2025.

Do people at Forever 21 get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and December 2025.

Is it stressful to work at Forever 21?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at Forever 21 enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at Forever 21 recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people get enough training when they start at Forever 21?

Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people get support to advance at Forever 21?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people think Forever 21’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers feel well informed about how Forever 21 is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and December 2025.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Forever 21?

What are the most popular categories at Forever 21?

Infographic showing various Customer Service Representative job openings at Forever 21 in the United States as of August 2026, with employment types broken down into 93% Part Time, and 7% Temporary. Highlights an 100% Physical job distribution.

PT Sales Associate

Forever 21

Alpharetta, GA • On-site

$13.75 - $18.50/hr

Part-time

Re-posted 18 days ago

Forever 21 rating

4.4

Company rating: 4.4 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

104th of 105 rated fashion retailers

Job description

Overview
Our Sales Associates promote our culture, values and mission. As a Sales Associate, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience for our customers.
Who You Are:
  • Engaging personality who provides great service.
  • Excited to meet new people.
  • Thoughtful with a desire to make others feel good about themselves and their individual style.

Responsibilities
As a Sales Associate you will:
  • Engage and connect with customers to create an amazing shopping experience.
  • Achieve and exceed sales goals by executing our selling strategy.
  • Share product knowledge with customers to maximize sales.
  • Engage with customers to build relationships and brand loyalty by using company tools.
  • Show understanding of customer's personal style when offering fashion advice.
  • Inspire customers with your product knowledge to cater to their needs.
  • Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store.
  • Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers, etc.
  • Remain positive and professional, working together with the team to make a great environment for our customers and each other.
  • Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Qualifications
  • Flexible availability to meet the needs of the business (including evenings and weekends).

Other Requirements
  • Bend, lift, open and move product and fixtures up to 50 lbs., as needed.

What Forever 21 employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Forever 21

Sourced by ZipRecruiter

Forever 21 is a fashion industry leader making the latest trends accessible to all while inspiring unique style and confidence. With a renewed focus on the customer experience, the brand offers high style designs and fashion basics with compelling values and a dynamic store environment. While driving innovation across e-commerce and digital to expand access and convenience, the brand continues to strengthen its positioning as today's preferred destination for the fashionable consumer. Forever 21 is located in more than 540 locations globally and online, and we're seeking passionate and creative people to join our Forever family.

Industry

Apparel and accessories stores and retail

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Social media

Twitter

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