23 Forbright Bank Customer Service Representative Jobs Hiring Near You

COMPANY DESCRIPTION

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter futurefor our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY

The Associate is part of the team managing credit risk by tracking borrower and loan performance, utilizing a scalable portfolio monitoring infrastructure. This role entails collaboration with team members and internal and external stakeholders to ensure consistency across the portfolio.

DUTIES AND RESPONSIBILITIES

• Manage portfolio credit risk, ensuring that asset quality remains strong, and executing strategies to limit the risk of loss
• Monitor operating performance, financial condition, and credit risk for assigned borrowers to proactively identify issues and resolve problems in a timely and effective manner
• Manage day-to-day borrowing activity of assigned asset-backed loan (ABL) investments pursuant to Bank policies and procedures
• Perform financial analysis on reporting provided by borrowers, tracking the trends and developments which may impact loan performance
• Model financial projections to assess a borrower’s ability to repay its loan under various economic scenarios
• Work in conjunction with Portfolio Managers to prepare loan underwriting and modification approval write-ups to present to the loan committee
• Assist in the development and utilization of a portfolio wide financial spreading model and a system to track borrower financial deliverables
• Assist with the risk rating, criticized asset management, and review processes for assigned borrowers
• Prepare appropriate and timely reporting to senior management on borrower and portfolio performance, effectively communicating identified credit risks and recommended actions
• Actively manage upcoming loan maturities, past dues, and credit quality in conjunction with Portfolio Managers and Loan Operations for assigned borrowers. Ensure loan documentation and credit files are updated and maintained in a timely fashion
• Assist with the independent review of appraisals and other third-party reports
• Ensure all reporting is accurately saved pursuant to Bank policies and procedures
• Ensure integrity of data entry and reporting system accuracy for assigned investments
• Actively participate in portfolio management and risk rating meetings; reporting on underlying investment performance; increased or decreased risk factors; and changes in performance from origination
• Assist in ongoing recruiting, onboarding and training of Analysts
• Participate in site visits to clients to support ongoing due diligence and credit monitoring efforts
• Maintain compliance with all legal and regulatory requirements
• Complete special projects and duties on an ad-hoc basis

$90,000 - $105,000 a year

The pay range for this position is above. The specific rate will depend on the successful candidate’s qualifications and prior experience $90,000 (entry level qualifications) to $105,000 (highly experienced).

QUALIFICATIONS

• Associate’s Degreerequired;Bachelor’s Degreepreferred
• Mininum of 2years of experience in a portfolio management, credit analysis, loan underwriting, public accounting, corporate FP&A, structured finance, and/or leveraged finance role required
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem-solving and time management skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach
• Strong financial statement analysis skills with a firm grasp of accounting and finance matters
• High proficiency with Excel based modeling
• Outstanding quantitative and qualitative analytical skills

POSITION REQUIREMENTS

We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions.

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES

For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES

• Excellence is not a goal,but astandard, reflected in theprecisionof our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
• Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.Innovation is a continuous investment innew ideas.
• Our foundation rests on prudence, care, integrity, and discipline.We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Wefocusour energy where we add value. We avoidthe commoditizedandthe ordinary, choosing to compete through insight, specialization,technologyand service.By concentrating on areas whereexpertisematters and relationships endure, we create differentiation that is defensible and lasting.
• We exist to advance our clients’ success and to help them grow.We listen deeply, think creatively, and deliver solutions that solve problems, driveimpactand add value.Every client relationship is built on partnership, performance, and purpose.
• We are committed to creating exceptional value for our shareholders.We invest for the long term and view our shareholders as partners – not observers - in value creation. Weallocatecapital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity,maintainstrong liquidity and capital, and communicate with clarity and honesty.We measure success both by current performance and by the durability and quality of the long-term value we build.
• We believe prosperity and responsibility go hand in hand.We invest in inclusiveopportunityand environmental stewardship.Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.