Five Rivers IT

Five Rivers IT

36 jobs near Columbus, OH

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search ...

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $50K/yr

Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing ...

IT Field Technician

Boston, MA · On-site

$55K - $65K/yr

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search ...

IT Field Technician

Boston, MA · On-site

$55K - $65K/yr

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search ...

This individual will work closely with IT and business stakeholders to rapidly deliver both ... Developing 3-5 new production-ready dashboards. * Designing or optimizing 1-2 reusable datasets for ...

Lead Security Architect - GCP

Miami, FL · On-site

$62.25 - $80.25/hr

Key Qualifications: • Experience: 8+ years in Cybersecurity with at least 5+ years specifically focused on GCP architecture and security. • Certification: Must hold a Professional GCP Security ...

At least 5 years of experience in Windows System Administration * At least 5 years of experience in Network Administration * At least 3 years of experience managing Office 365 * At least 2 years of ...

Cloud System Administrator

Fair Lawn, NJ · On-site

$90K - $120K/yr

Participate in on-call rotation supporting production systems Required Skills * 5+ years of Linux system administration (RHEL, Ubuntu, Amazon Linux, Rocky/CentOS) * 3+ years of AWS experience (EC2 ...

This individual will work closely with IT and business stakeholders to rapidly deliver both ... Developing 3-5 new production‑ready dashboards. * Designing or optimizing 1-2 reusable datasets ...

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Service Desk Technician

Service Desk Technician

Five Rivers IT Inc.

Fair Lawn, NJ • On-site

Full-time

Posted yesterday


Job description

Job Summary:
Five Rivers IT Inc. is a company that builds and services reliable IT infrastructures for midsized businesses, experiencing consistent growth. They are seeking a Service Desk Technician to provide world-class IT services to clients in the NYC metro area, focusing on incident resolution and customer support.
Responsibilities:
• Provide initial contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents during the first call as possible.
• Document incident resolution and status in incident PSA tool.
• Provide day-to-day support for localized PC issues.
• Create and manage user accounts and provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in the organization's change management process.
• communicating and escalating issues using sound judgment and self-initiative.
• Provide polite and friendly customer service.
Qualifications:
Required:
• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
Company:
Five Rivers IT Provides IT infrastructure solutions to Small and Medium Businesses. Founded in 2008, the company is headquartered in Saddle Brook, USA, with a team of 51-200 employees. The company is currently Growth Stage.