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Five Rivers IT

Five Rivers IT

16 jobs near Fair Lawn, NJ

Five Rivers IT

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $50K/yr

Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing ...

Five Rivers IT

Senior Systems Administrator

Fair Lawn, NJ · On-site

$90K - $120K/yr

At least 5 years of experience in Windows System Administration * At least 5 years of experience in Network Administration * At least 3 years of experience managing Office 365 * At least 2 years of ...

Five Rivers IT

Cloud System Administrator

Fair Lawn, NJ · On-site

$90K - $120K/yr

Participate in on-call rotation supporting production systems Required Skills * 5+ years of Linux system administration (RHEL, Ubuntu, Amazon Linux, Rocky/CentOS) * 3+ years of AWS experience (EC2 ...

Five Rivers IT, Inc.

AWS DevOps Engineer

Fair Lawn, NJ · On-site

$90K - $120K/yr

Participate in on-call rotation supporting production systems Required Skills * 5+ years of Linux system administration (RHEL, Ubuntu, Amazon Linux, Rocky/CentOS) * 3+ years of AWS experience (EC2 ...

Five Rivers IT, Inc.

AWS DevOps Engineer

Fair Lawn, NJ · On-site

$90K - $120K/yr

Participate in on-call rotation supporting production systems Required Skills * 5+ years of Linux system administration (RHEL, Ubuntu, Amazon Linux, Rocky/CentOS) * 3+ years of AWS experience (EC2 ...

Service Desk Technician

Service Desk Technician

Five Rivers IT Inc.

Fair Lawn, NJ • On-site

Full-time

Posted yesterday

Job description

Job Summary:
Five Rivers IT Inc. is a company that builds and services reliable IT infrastructures for midsized businesses, experiencing consistent growth. They are seeking a Service Desk Technician to provide world-class IT services to clients in the NYC metro area, focusing on incident resolution and customer support.
Responsibilities:
• Provide initial contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents during the first call as possible.
• Document incident resolution and status in incident PSA tool.
• Provide day-to-day support for localized PC issues.
• Create and manage user accounts and provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in the organization's change management process.
• communicating and escalating issues using sound judgment and self-initiative.
• Provide polite and friendly customer service.
Qualifications:
Required:
• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
Company:
Five Rivers IT Provides IT infrastructure solutions to Small and Medium Businesses. Founded in 2008, the company is headquartered in Saddle Brook, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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