26 Firstrust Bank Customer Service Representative Jobs Hiring Near You

FIRSTRUST BANK
Recognizes the leader in you
As one of the region's foremost community banking institutions, we take pride in fostering leadership.
As a Firstrust employee, your growth is our growth.
For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success.
For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability.
*Hybrid Position*
The Portfolio Manager IV requires specialized depth and breadth of expertise in exercising sound judgement in credit and risk administration through continuous credit monitoring to identify emerging credit risk in a timely manner. Analyzes financial information for a complex portfolio, including C&I, not-for-profit and IRE credits, with limited-to-reasonable involvement from the Relationship Manager. Ensures all Service Level Agreements, regulatory compliance requirements, and Bank's credit risk profiles are monitored and maintained.
Prepares credit memorandums and has extensive knowledge of credit policies with the ability to apply them to a variety of situations. Exhibits understanding of complex organizational structures, documentation, covenant definitions and/or collateral structures, while effectively tracking and monitoring financial reporting and covenant requirements. Provides loan and/or risk rating recommendations based on a review of all underwriting criteria for final approval.
The position requires independent decision making within the guidelines of commercial credit risk and practices with minimal management oversight. Exercises adherence to FTB's internal portfolio and underwriting processes, including timely and accurate data entry to Vikar (underwriting platform) and/or other centralized systems, as well as maintaining high quality file documentation in a paperless environment.
JOB DUTIES AND RESPONSIBILITIES:

• Facilitate the credit needs of customers by underwriting new requests and renewals/ modifications from preliminary discussions (preflight) through approval and the life of the loan. Proactive partner with the relationship manager and credit officer. Is closely involved throughout the deal process and beyond.
• Responsible for timely preparation of credit memorandums for a portfolio consisting primarily Commercial & Industrial, and not-for-profit credits. Credit memos will include, but are not limited to repayment analysis, financial condition, guarantor analysis, collateral analysis, risks/mitigants, borrower background, etc., and recommendation. Strong expertise in contractor analysis is a must.
• Responsible for protecting and preserving the integrity of an individual and team portfolio by ensuring, among other responsibilities, that loans are addressed prior to their maturity date and risk reviews are performed in a timely manner while accurately accessing/managing risk in the portfolio via the annual review process.
• Ensure all Service Level Agreements, regulatory compliance requirements (CRA, HMDA, etc.), and Bank's credit risk profiles and profitability are monitored and maintained.
• Analyze relationships/new deal requests with limited involvement from the Relationship Manager. Willingly and immediately escalates any concerning information to the credit manager and/or credit officer.
• Possesses conceptual and practical knowledge of credit policies with the ability to apply them to a variety of situations.
• Exhibits a thorough understanding of organizational structures, documentation (property/UCC searches, loan documents, appraisals, environmental reports, etc.), covenants and/or collateral structures.
• Effectively tracks and monitors financial reporting and covenant compliance requirements.
• Uses best practices to provide loan recommendations based on a review of all underwriting criteria for final approval.
• Exercises adherence to internal portfolio/underwriting processes including timely and accurate data entry to Vikar and/or other centralized systems, as well as maintaining high quality file documentation in a paperless environment.
• Acts as a resource for colleagues with less experience and may be a part of projects.

OTHER JOB DUTIES AND RESPONSIBILITIES:

• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.

• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• The employee may be required to lift files/materials up to 20 pounds to take to various locations.
• The incumbent will be expected to operate a computer terminal.

POTENITAL ON-THE-JOB-RISKS:

• None identified.

EDUCATION, TRAINING AND EXPERIENCE:

• Bachelor's degree required. Accounting, Finance, Economics, or related majors preferred.
• Seven (7) to ten (10) years' experience in underwriting and portfolio management (C&I). Must be well versed in writing, defining, and testing covenants and analyzing CPA prepared financial statements/tax returns, borrowing base certificates, field exams, accounts receivable/payable aging reports, works-in-progress reports, rent rolls, leases, appraisals (commercial and residential), etc.
• Exhibits a deep knowledge of loan structuring, risk assessment, credit policies and procedures, with previous experience assisting with, or preparing, term sheets for discussion.
• Detail oriented with strong interpersonal and oral/written communication skills. The candidate will be expected to be a driving force in conversations with the relationship managers and credit officers to ensure that all required items are received in a timely manner and the deal is underwritten fully and correctly prior to submission for review. Comfortable presenting and defending their analysis.
• The ability to multitask and independently manage their personal workflow with limited oversight Displays the ability to make sound decisions in a timely manner, escalating only when necessary. Must be self-motivated.
• Knowledge of software/systems required to successfully perform job function. Proficiency in Excel, Salesforce and other operational systems is a must.

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran's status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.
Firstrust Bank is an Equal Opportunity Employer.
If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.
Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.
Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.
Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.