First Soft Solutions
First Soft Solutions

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Infographic showing various job openings at First Soft Solutions in Tennessee as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Physical job distribution.

End User & Desktop Engineer

First Soft Solutions

Bartlett, TN • On-site

Full-time

Posted 20 days ago


Job description

Job Summary
We are looking for an experienced End User & Desktop Engineer to support and manage enterprise desktop infrastructure and end-user computing environments. The ideal candidate will have strong expertise in Windows desktop engineering, Active Directory administration, endpoint management, and desktop support operations. This role combines hands-on technical responsibilities with team leadership to ensure reliable, secure, and efficient end-user services across both modern and legacy Windows environments.
Key Responsibilities
  • Lead and coordinate the daily activities of the desktop support and endpoint engineering teams.
  • Provide technical guidance, mentoring, and support to desktop support engineers.
  • Administer and maintain Active Directory, Group Policies (GPOs), Organizational Units (OUs), and Identity & Access Management (IAM).
  • Manage the deployment, configuration, maintenance, and lifecycle of Windows desktop and laptop devices.
  • Support enterprise environments running Windows 11, Windows 10, and legacy Windows XP/7 systems.
  • Utilize Microsoft Intune, SCCM, or MECM to deploy operating systems, applications, updates, and security patches.
  • Act as the Tier-3 escalation point for complex desktop, hardware, software, and endpoint issues.
  • Ensure endpoint security, compliance, and patch management across the enterprise.
  • Maintain isolated legacy Windows XP environments while supporting migration initiatives to modern platforms.
  • Collaborate with infrastructure, networking, and security teams to improve desktop services and user experience.
  • Document technical procedures, standards, and support processes.
Required Qualifications
  • 5+ years of experience in Desktop Support, End User Computing, or Endpoint Engineering.
  • 2+ years of experience leading or mentoring desktop support teams.
  • Strong hands-on experience with:
    • Active Directory
    • Group Policy (GPO)
    • Organizational Units (OU)
    • Identity & Access Management (IAM)
  • Experience supporting Windows 11, Windows 10, and legacy Windows XP/7 environments.
  • Experience with endpoint management platforms such as:
    • Microsoft Intune
    • SCCM / MECM
  • Strong troubleshooting skills for desktop hardware, operating systems, printers, peripherals, and enterprise applications.
  • Experience with software deployment, patch management, and endpoint security.
  • Excellent communication, customer service, and problem-solving skills.
Preferred Qualifications
  • Experience with Microsoft 365 administration.
  • Knowledge of endpoint security and compliance best practices.
  • Experience planning and executing Windows migration projects.
  • Familiarity with PowerShell scripting and desktop automation.
  • IT certifications such as Microsoft Certified, ITIL, or CompTIA are a plus

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About First Soft Solutions

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First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006