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First PREMIER Bank
First PREMIER Bank

60 First Premier Bank Customer Service Representative Jobs Hiring Near You

First Premier Bank

Customer Care Associate

Sioux Falls, SD · On-site

$14.50 - $20/hr

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal ... A minimum of 1 year experience in banking and/or customer service is preferred. Competitive ...

First PREMIER Bank

Customer Care Associate

Sioux Falls, SD · On-site

$14.50 - $20/hr

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal ... A minimum of 1 year experience in banking and/or customer service is preferred. Competitive ...

First Premier Bank

Mortgage Banker

Sioux Falls, SD · On-site

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal ... selling mortgage loan customers with other bank products and services. Job Duties and ...

First Premier Bank

Mortgage Banker

Sioux Falls, SD · On-site

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal ... selling mortgage loan customers with other bank products and services. Job Duties and ...

First Premier Bank

Student Teller

Sioux Falls, SD · On-site

$16 - $20/hr

First PREMIER Bank About the Role Handle financial transactions for customers in a confidential and accurate manner, while also providing excellent customer service. This position is for full-time ...

First Premier Bank

Student Teller

Sioux Falls, SD · On-site

$16 - $20/hr

First PREMIER Bank About the Role Handle financial transactions for customers in a confidential and accurate manner, while also providing excellent customer service. This position is for full-time ...

First Premier Bank

Senior Copywriter

Sioux Falls, SD · On-site

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal ... customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be ...

First Premier Bank

Senior Copywriter

Sioux Falls, SD · On-site

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal ... customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be ...

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First PREMIER Bank Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at First Premier Bank?
What are the most popular categories at First Premier Bank?
Infographic showing various Customer Service Representative job openings at First Premier Bank in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 82% Physical, and 18% Remote job distribution.
Customer Care Associate

Customer Care Associate

First Premier Bank

Sioux Falls, SD • On-site

$14.50 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank
Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential.
About the Role
Provide customer support to bank customers through telephone, email and messaging. Deliver best-in-class customer support, as primary point of contact for inbound customer issues/inquiries. Assume a high level of ownership in providing an exceptional customer experience when resolving customer issues and help deepen the customer relationship with First PREMIER Bank.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor to create a positive first impression.
  • Provides customer support by phone, email, or secure messaging to customers. Serves as primary contact for inbound customer inquiries.
  • Troubleshoots and researches customer online and traditional banking issues, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Verifies customer identity based on internal banking protocols, including asking customers to provide personal information and comparing that information to data stored in the computer system to ensure confidentiality and legal compliance.
  • Actively listens to customers as they explain issues, asking necessary questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy to fully understand the customer's issue.
  • Clearly explains policies, processes and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services to educate and support customers.
  • Review customer relationships to identify potential needs, determining most appropriate products for customers, explaining features and product benefits, and determining appropriate situations for cross-selling to suggest products to deepen customer relationship with bank.
  • Effectively communicate and collaborate with all bank departments.

Skills and Qualifications
  • Demonstrate excellent interpersonal skills with the ability to communicate effectively via phone, in person, and in written formats.
  • Possess basic computer skills and is comfortable navigating standard office software and systems.
  • Capacity to learn, adapt to change, become proficient in complex tasks, and understand, navigate and explain products, processes and policies simply.
  • Ability to handle stress, exercise self-control, diffuse verbal conflict, adhere to company policies and procedures.
  • Uphold a consistently professional and respectful demeanor in all interactions.
  • High school diploma or equivalent is preferred.
  • A minimum of 1 year experience in banking and/or customer service is preferred.

Competitive Benefits Package
  • Full medical benefits when working 20+ hours per week
  • Traditional and High Deductible health plan options available
  • FREE dental and vision coverage
  • Generous Paid Time Off plans
  • 401(k) - dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • PREMIER Wellness Program
  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
  • Fun Employee Parties

Our Culture
  • Emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work
  • Various Career advancement opportunities and growth
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

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