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First Financial Credit Union
First Financial Credit Union

25 First Financial Credit Union Member Services Representative Jobs Hiring Near You

First Financial Credit Union

Full Time Teller

Northridge, CA · On-site

$17.25 - $21.50/hr

When you join First Financial Credit Union as a Full Time Teller in our Northridge branch, you are ... Identify member opportunities to increase product/service penetration during daily interactions and ...

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Infographic showing various Member Services Representative job openings at First Financial Credit Union in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Member Contact Center Representative

First Financial Credit Union

Pasadena, CA • On-site

$17.73 - $24.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We do not shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves. As a Member Contact Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Members/Customers. You will have the opportunity to showcase your success and earn incentives when you meet monthly sales/service goals. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry. On a daily basis you will- Answer incoming telephone calls and assist members with any of the following: Resolving problems Cross-selling credit union products Rate quotations/negotiations Researching account information Ordering checks, statements and check copies Job Responsibilitiesquoting savings and loan ratesquoting blue book ratesordering checksordering statements and check copiescalculating and quoting dividends (interest) and loan paymentspaying off loanspayroll deductionsproviding general informationsetting up automatic transfersadvising member of investment opportunities or optionsreferring the opening, adjusting and closing of accountscross-selling Credit Union productsother duties as assigned. Qualifications, capabilities, and skillsHigh School Diploma or equivalenta working knowledge of customer service procedures at the Credit Union preferredvery effective oral communications skills and patience to work with the publicbasic accounting skills sufficient to process and balance accountsstrong personal computer skills, especially data entrymust be able to cross-sell products and servicesWe offer the following exceptional benefitsMedical, Dental, Vision, Flexible Spending Accounts and Employee Assistance ProgramCompany-sponsored Life insurance, short- and long-term disabilityVoluntary Benefits with Colonial Life and GuardianVacation time for Union employeesAdditional Vacation Service award for every 5 years of service401(k) with 3% Safe Harbor Employer ContributionsIncentives and Recognition based on performanceSpecial Product Pricing (discounted loan rates and interest on accounts with no minimum balance)Employee appreciation and recognition eventsOpportunity to win tripsOpportunities for gain sharingEmployer of ChoiceOur dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and a matching 401(k) to comprehensive medical benefits. Community Minded, Like YouInvolvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission. HistoryOver 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed today as were in 1933! For more information about the organization, please visit www.ffcu.org.
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