60 First Federal Bank Customer Service Representative Jobs Hiring Near You

At First Federal Bank, core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

 Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

Job Purpose

The Wire Department Manager is responsible for overseeing all domestic and international wire transfer operations. This position ensures the accurate, secure, and timely processing of funds while maintaining full compliance with federal regulations (OFAC, Dodd-Frank, REG E), internal policies, and risk management standards. The manager leads departmental staff, mitigates operational risk, resolves discrepancies, and supports the bank’s commitment to exceptional customer service.

Essential Functions and Responsibilities

• Oversee daily processing of incoming and outgoing wire transfers through SWIFT and Fedwire systems, ensuring strict adherence to deadlines and service level standards.
• Ensure compliance with all applicable regulations, including OFAC, Anti-Money Laundering (AML) requirements, Dodd-Frank, and Regulation E.
• Monitor transactions for suspicious activity and escalate concerns in accordance with BSA/AML policies.  Coordinate with Fraud Department as needed.
• Investigate and resolve wire discrepancies, customer disputes, and potentially fraudulent activity in a timely and professional manner.
• Supervise, train, and mentor wire department staff; manage scheduling, performance evaluations,and professional development.
• Ensures archival of all required documentation and produces for audit purposes.
• Recommend hiring, promotion, disciplinary action, transfer, or termination of department personnel as appropriate.
• Maintain approved wire authorities and review requests for temporary wire limit increases.
• Support daily balancing of wire accounts and ensure accurate reconciliation.
• Prepare and review monthly and quarterly reports to identify trends, operational risks, and improvement opportunities.
• Coordinate wire activity with lending, treasury management, branch operations, and other internal departments.
• Assist with internal and external audits, regulatory examinations, and compliance reviews.
• Participates in system testing, upgrades, and implementation of wire processing enhancements.
• Perform additional duties as assigned to support operational objectives.
• Provides the best service to our customers with innovative and creative solutions. 

Qualifications and Requirements

Education & Experience:

• 3–7 years of banking experience with a strong focus on wire transfer operations.
• Minimum 1–3 years of supervisory or management experience preferred.
• High school diploma required.
• Bachelor’s degree in finance, Business Administration, or related field preferred.

Knowledge:

• Comprehensive understanding of wire transfer systems (SWIFT, Fedwire) and banking operations.
• Strong knowledge of regulatory requirements, including OFAC, BSA/AML, Dodd-Frank, and Regulation E.
• Familiarity with internal controls, fraud prevention, and risk mitigation practices.

Skills and Abilities:

• Excellent analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Strong leadership and team development skills.
• Effective written and verbal communication abilities.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Self-motivated and works well as part of a team.

Physical & Work Requirements

• Primarily sedentary role requiring extended periods of computer use.
• Occasional travel to branch locations or training sessions may be required.
• Perform additional duties as assigned.
• Employees confirm they can perform the essential functions of this position to continue employment with First Federal Bank

Bilingual candidates encouraged to apply

Equal Opportunity Employer / Vet / Disability

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