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First Citizens Bank

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First Citizens Bank Jobs Information

What is it like to work at First Citizens Bank?

First Citizens Bank is known for its community-focused culture, prioritizing customer relationships and employee development. The bank's team structure is designed to foster collaboration, with employees working in a dynamic environment that encourages open communication and teamwork to achieve shared goals. Working at First Citizens Bank may appeal to candidates who value a stable and growing organization with a strong commitment to community involvement and professional growth opportunities.

Do workers at First Citizens Bank get paid breaks?

No. Most people don’t get paid breaks.
74% of people say they don’t get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Does First Citizens Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

At First Citizens Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
85% of people say they have to use vacation days when they’re out sick.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from First Citizens Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at First Citizens Bank?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 28% of people with changing schedules find out their shifts one week or less ahead of time.
  • 33% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at First Citizens Bank worry about hours?

Most people don’t worry about getting enough hours.
97% of people report they don’t worry about getting enough hours.
Based on data from 60 people who took the Breakroom Quiz between January 2025 and January 2026.

Do First Citizens Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for First Citizens Bank workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at First Citizens Bank?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 38 people who took the Breakroom Quiz between June 2025 and June 2026.

Do First Citizens Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 62 people who took the Breakroom Quiz between January 2025 and January 2026.

Do jobs at First Citizens Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 64 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at First Citizens Bank?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a First Citizens Bank job good for students?

Most students say this is a good place to work if you’re studying.
82% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at First Citizens Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at First Citizens Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at First Citizens Bank get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at First Citizens Bank?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at First Citizens Bank enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at First Citizens Bank recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at First Citizens Bank?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at First Citizens Bank?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think First Citizens Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how First Citizens Bank is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.
What are the most popular titles at First Citizens Bank?
What are the most popular cities for First Citizens Bank jobs?
What are the most popular states for First Citizens Bank jobs?
What are the most popular categories at First Citizens Bank?
Infographic showing various job openings at First Citizens Bank in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 70% Physical, 20% Hybrid, and 10% Remote job distribution.
Financial Services Representative (Personal Banker)

Financial Services Representative (Personal Banker)

First Citizens Bank

Piedmont, SC

Full-time

Posted 2 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview

A Financial Services Representative (FSR) supports sales and service delivery in the branch. The FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner.

Qualities of a successful candidate:

Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results.

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Builds trust and confidence with clients

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution


Responsibilities

The essential functions of the job include the following:

Proactive outreach to generate appointments for sales conversations

Sales conversations to understand banking needs and financial goals

Open deposit accounts and originate loans (including real estate secured loans)

Identify referrals for wealth, mortgage and business/commercial banking


Qualifications

Bachelor's Degree and 1 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Area of Experience: Financial services sales, telephone sales

License or Certification Type: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role

Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 1 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Area of Experience: Financial services sales, telephone sales

License or Certification Type: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role

Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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