Sales and Service Specialist
Kent, OH · On-site
$18 - $22/hr
Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. We ... customer population with diverse teams of teammates.
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60 Firestone Customer Service Representative Jobs Hiring Near You
Sales and Service Specialist
Kent, OH · On-site
$18 - $22/hr
Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. We ... customer population with diverse teams of teammates.
Sales and Service Technician
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$18.40 - $27.49/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$18.40 - $27.49/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Catonsville, MD · On-site
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Catonsville, MD · On-site
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Specialist
Lubbock, TX · On-site
$14.40 - $21.51/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Specialist
Lubbock, TX · On-site
$14.40 - $21.51/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Rockledge, FL · On-site
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Rockledge, FL · On-site
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Ann Arbor, MI · On-site
$16.80 - $25.10/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Ann Arbor, MI · On-site
$16.80 - $25.10/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Reed, KY · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Reed, KY · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Salisbury, MD · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Salisbury, MD · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Oak Lawn, IL · On-site
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Oak Lawn, IL · On-site
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Century, FL · On-site
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Century, FL · On-site
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Abingdon, VA · On-site
$14.40 - $21.51/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Abingdon, VA · On-site
$14.40 - $21.51/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
New Berlin, WI · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
New Berlin, WI · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Rapid City, SD · On-site
$14.40 - $21.51/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Rapid City, SD · On-site
$14.40 - $21.51/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$17.60 - $26.29/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
$15.20 - $22.71/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Wylie, TX · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Sales and Service Technician
Wylie, TX · On-site
$16 - $23.90/hr
... Firestone Complete Auto Care. This role is primarily responsible for serving the customer through ... Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our ...
Firestone Complete Auto Care Jobs Information
What is it like to work at Firestone?
Firestone is a company that values a collaborative and customer-focused work environment, prioritizing teamwork and innovation to drive growth and success.
As a leading tire and automotive services provider, Firestone offers a dynamic work environment with various roles across manufacturing, sales, and service, allowing employees to contribute to the development of high-quality products and services that meet customer needs.
Working at Firestone may appeal to individuals who are passionate about the automotive industry, enjoy a fast-paced and results-driven work culture, and are motivated by opportunities for professional growth and development within a global organization.
As a leading tire and automotive services provider, Firestone offers a dynamic work environment with various roles across manufacturing, sales, and service, allowing employees to contribute to the development of high-quality products and services that meet customer needs.
Working at Firestone may appeal to individuals who are passionate about the automotive industry, enjoy a fast-paced and results-driven work culture, and are motivated by opportunities for professional growth and development within a global organization.
What makes Firestone an attractive place to work?
Firestone is a well-established and reputable company in the tire and automotive industry, with a long history of innovation and commitment to quality. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and skill-building in a stable and supportive workplace. Joining Firestone can provide individuals with a chance to contribute to the company's mission of delivering exceptional products and services, while also advancing their careers and making a meaningful impact in the industry.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Firestone?
$18 - $22/hr
Full-time
Re-posted 27 days ago
Job description
Position Title: Sales and Service Specialist
Reports to: Store Manager
POSITION SUMMARY
Reports to: Store Manager
POSITION SUMMARY
Creation Date: Revision Date: June 23, 2020 N/A The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
RESPONSIBILITIES AND DUTIES: The responsibilities and duties of this role include, but are not limited to: Providing superior customer service to the Boss (~75% of time)
- Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone.
- Recommend appropriate products and/or services.
- Effectively communicate sales and/or promotions.
- Promote the sign-up and/or use of in-store financing options (CFNA).
- Resolve Boss complaints in a timely and suitable manner.
- Follow up with the Boss to ensure satisfaction with products/services.
- Completing basic vehicle service tasks (~25% of time).
- Tire services including tire repair, new tire installs, tire mounting, rotations and balancing.
- Engine oil and filter changes.
- Battery testing, maintenance, and replacement.
- Fluids, filter replacement and light vehicle maintenance.
- Bulb and wiper replacement.
- Alignment checks Performing store operational tasks (As-needed basis).
- Store opening and closing procedures.
- Unloading store product shipments and stocking product.
- Performing product inventories.
- Set-up and maintenance of store displays, promotional materials, and product pricing.
- General cleaning in store lobby and shop areas.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent.
- Valid automobile driver’s license.
- Customer service and career growth mindset.
- Ability to complete required store education courses and modules required for this position.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
PREFERRED QUALIFICATIONS:
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
- Previous consumer retail sales experience.
- Previous automotive experience a plus.
- Previous management/supervisory experience a plus.
SUPERVISORY RESPONSIBILITIES:
This role is an individual contributor role with no direct reports
As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns
This role is an individual contributor role with no direct reports
As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns
PHYSICAL DEMANDS:
- Standing for prolonged periods of time.
Bending and/or twisting of body. - Kneeling, stooping, and crouching Handling hand tools, including manual and pneumatic.
- Ability to lift up to 75lbs.
- Ability to push or pull with up to 80lbs of force (opening/closing shop. doors, moving floor jacks and lubrication equipment, etc.).
WORK ENVIRONMENT:
Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
Shop areas are generally not climate controlled and most locations have concrete floors Bridgestone Retail Operations, LLC operates more than 2,200 stores and employs over 22,000 teammates. Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. We are one of the most trusted automotive care providers - join our team today! Your knowledge is EXACTLY what we need. We are An Equal Opportunity Affirmative Action Employer “One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."
Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
Shop areas are generally not climate controlled and most locations have concrete floors Bridgestone Retail Operations, LLC operates more than 2,200 stores and employs over 22,000 teammates. Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. We are one of the most trusted automotive care providers - join our team today! Your knowledge is EXACTLY what we need. We are An Equal Opportunity Affirmative Action Employer “One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."