Firestone
Firestone

63 Firestone Complete Auto Care Customer Service Representative Jobs Hiring Near You

Store Manager

Columbus, OH · On-site

$65K - $100K/yr

Customer service. * Drive store sales & promotions. * Build customer satisfaction & loyalty creating results for teammates, customers and the company * Understand alternative tire sourcing and ...

CSR

Lexington, KY · On-site

$19/hr

S&S Firestone, Inc. is seeking a reliable and customer focused Inside Sales Support Specialist to ... If you have experience in inside sales, customer service, or product support-and enjoy building ...

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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Sales and Service Technician

Firestone Complete Auto Care

Westerville, OH • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago


Job description

POSITION SUMMARY:
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.
RESPONSIBILITIES:
Hybrid Role:
  • Customer service, sales, customer issue resolution- 75%.
  • Basic vehicle service tasks, oil, tires, fluids- 25%.
  • Store operations, opening/closing, inventory, displays- as needed basis.
Growth and career development role:
  • May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
  • Learn all aspects of store operations and flex between front/back shop tasks.

MINIMUM QUALIFICATIONS:
  • High School Diploma or equivalent.
  • Valid automobile driver's license.
  • Customer service and career growth mindset.
  • Ability to learn and perform basic vehicle service tasks.
  • Ability to learn and operate store systems.
PREFERRED QUALIFICATIONS:
  • 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
  • Previous consumer retail sales experience.
  • Previous automotive experience a plus.
  • Previous management/supervisory experience a plus.
OUR CREW KNOWS BENEFITS:
  • Medical, Dental and Vision – Starting day 1 for all our teammates.
  • Paid vacation and holidays.
  • On-the-job training and company-funded ASE certifications.
  • Flexible work schedule.
  • 401(k) match.
  • On demand pay (daily pay) program available.

OUR VALUES GIVE BACK TO YOU:
  • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
  • Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.