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60 Filevine Customer Support Specialist Jobs Hiring Near You

Filevine

Account Solution Manager

Salt Lake City, UT · On-site

$70 - $90/hr

This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.

Filevine

Filevine Administrator

New York, NY · On-site

$45/hr

... customers in optimizing their use of Filevine legal tech platform. This role is integral in ... Outstanding communication abilities tailored for user training , technical support, and ...

Filevine

Expert Team, Solutions

Salt Lake City, UT · On-site

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... The department is focused on critical initiatives including customer support, escalated technical ...

Filevine

Expert Team, Solutions

Salt Lake City, UT

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... The department is focused on critical initiatives including customer support, escalated technical ...

Filevine

Expert Team, Solutions

Salt Lake City, UT · On-site

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... The department is focused on critical initiatives including customer support, escalated technical ...

Filevine

Account Solution Manager

Salt Lake City, UT · On-site

This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.

Filevine

Account Solution Manager

Salt Lake City, UT · On-site

This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.

Filevine

Senior IT Support Analyst ›

Salt Lake City, UT · On-site

$75 - $105/hr

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... Provide excellent customer service and timely support for our global workforce via our ticketing ...

Filevine

Account Solution Manager

Salt Lake City, UT

This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.

Filevine

Senior IT Support Analyst

Salt Lake City, UT · On-site

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... Provide excellent customer service and timely support for our global workforce via our ticketing ...

Filevine

$75 - $105/hr

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... Provide excellent customer service and timely support for our global workforce via our ticketing ...

Filevine

Senior IT Support Analyst

Salt Lake City, UT · On-site

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... Provide excellent customer service and timely support for our global workforce via our ticketing ...

Filevine

Senior IT Support Analyst

Salt Lake City, UT

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... Provide excellent customer service and timely support for our global workforce via our ticketing ...

Filevine

Associate Product Manager - LO\S

Charleston, WV · Remote

$110K - $130K/yr

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work ... Go-To-Market & Enablement Support: Collaborate with Product Marketing and Customer Success to help ...

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Infographic showing various Customer Support Specialist job openings at Filevine in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 82% Physical, and 18% Remote job distribution.

Technical Support (Email Specialist)

Filevine

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision

Re-posted 20 days ago

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
 
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Job Summary
 
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
 
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
 
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
  • Work directly with customers to investigate and resolve difficult issues primarily over email.
  • Scheduling and joining Zoom meetings when necessary
  • Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
  • Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
  • Develop and maintain resources by writing internal knowledge base articles
  • Becoming an expert on Filevine products
What You'll Need:
  • Previous technical support/chat support experience preferred
  • Prior experience in high-volume environment
  • Professional presence in customer-facing settings
  • Excellent written and verbal communication
  • A high technical aptitude
  • Must be able to work in office 5 days a week in our Sugarhouse, UT Location
  • Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.
  • Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.
  • Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.
  • Receptive to feedback
  • Hungry to help customers, learn and to provide excellent service
 
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
 
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive 
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
 
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
 
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.