53 Figs Customer Service Manager Jobs Hiring Near You

FIGS is looking for an 100% awesome, capable, and experienced Assistant Store Visual Manager to assist in leading our Scottsdale (Fashion Square) Hub This role involves overseeing the training, development, and performance management of all Community Hub associates, ensuring an exceptional experience for our healthcare professionals, and addressing their needs promptly. The Assistant Store Visual Manager will work closely with the General Manager to drive sales and profitability through effective management practices and strategic planning, and will collaborate with the retail leadership team to create and implement strategies to store goals.  

What you'll do:

• Support all aspects of initial Hub set up and launch
• Ensure the FIGS Visual Merchandising Planograms are executed flawlessly for each launch
• Ensure flawless execution of brand standards, decal and light box installation, mannequin styling, cleanliness and organization.
• Educate and train team members to deliver exceptional product knowledge to ensure best in class customer experiences
• Serve as a brand ambassador through product expertise, sharing the product story with all customers, making product recommendations, and training the team 
• Assist in daily operations, including opening and closing procedures 
• Support the Store Manager in recruiting, training, scheduling, and developing team members
• Provide feedback on product needs to the GM and Director of VM on a weekly basis
• Oversee inventory management, including stock replenishment and inventory accuracy
• Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs) 
• Ensure all safety and security procedures are followed and communicate potential issues 
• Foster a positive, productive, and inspirational work environment

Qualifications:

• 5+ years retail experience 
• 2+ years managing Visual Merchandising in a high-volume retail 
• Action-oriented, results driven
• Ability to motivate others and build effective teams 
• Strong leadership and team management skills
• Skilled at mediating and negotiating to resolve conflict 
• Strong oral and written communication skills 
• All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis 

Other must haves:

• Passion for delivering outstanding customer service and proven experience in retail management
• Knows how to have fun and boost positive vibes 
• Comfortable in a fast-paced, ever changing environment 
• Embodies FIGS brand ethos through and through
• Entrepreneurial mindset

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $65,000 and $70,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Annual bonus: This position is eligible to participate in the FIGS annual bonus program

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more...

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us...

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.