Figma

Figma

60 jobs near Columbus, OH

... operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ... What you'll do at Figma: * Maintain and run our workforce capacity models day to day, keeping them ...

Technical Program Manager, Data Science

$132K - $170K/yr

Job Summary : Figma is a company on a mission to make design accessible to all, and they are ... operations: planning cycles, headcount tracking, onboarding programs, and team rhythms for a ...

Technical Program Manager, Security

San Francisco, CA · On-site +1

$152K - $196K/yr

What you'll do at Figma: * Own end-to-end program execution for security, compliance, and ... response operations, and incident response * Familiarity with security frameworks and standards ...

... and operational needs, partner closely with their leadership teams, and collaborate cross ... What you'll do at Figma: * Proactively manage VP calendars, meetings, business travel arrangements ...

... Figma's growth and operational needs * Partner with stakeholders across Sales, Marketing, Legal, Partnerships, Finance, Accounting, and Procurement to prioritize initiatives, manage intake, and ...

What you'll do at Figma: * Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function * Own ...

What you'll do at Figma: * Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function * Own ...

Technical Program Manager, Infrastructure

$132K - $170K/yr

... operational excellence to improve performance and scalability. Responsibilities : • Lead the execution, coordination, and risk management of Figma's infrastructure projects, ensuring seamless ...

... and operational needs, partner closely with their leadership teams, and collaborate cross ... What you\'ll do at Figma: * Proactively manage VP calendars, meetings, business travel arrangements ...

... management to take proactive, margin-impacting actions * Growth: This role will focus on Figma ... operations * Help scale financial operating rhythms as Figma continues to grow * Become a trusted ...

As a Security Engineer, you will drive projects to enhance the security of Figma's product and platform, working closely with various teams to improve systemic security and manage operational ...

What you'll do at Figma: * Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function * Own ...

This team enables the efficient operation and rapid development of reliable infrastructure at Figma ... PTO is subject to manager approval. Additional benefits may include company recharge days, cell ...

... management to take proactive, margin-impacting actions * Growth: This role will focus on Figma ... operations * Help scale financial operating rhythms as Figma continues to grow * Become a trusted ...

Figma is a company dedicated to making design accessible to all, and they are seeking a Security ... and manage operational security tasks such as security reviews and incident response.

Showing results 41-60

Workforce Management Analyst

Figma

San Francisco, CA • On-site, Remote

Full-time

Re-posted 14 days ago


Job description

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven recommendations that keep vendor performance and customer experience on track. This is a hands-on, SQL-forward role - you'll build your own reports, run your own queries, and translate the numbers into clear action for Product Support leadership.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Maintain and run our workforce capacity models day to day, keeping them accurate and ready for both routine and ad-hoc capacity planning requests across BPO and FTE teams
  • Build and run your own reports and SQL queries to analyze support volume trends, agent productivity, and vendor performance-surfacing clear, data-informed recommendations with minimal oversight
  • Support the operational management of our BPO partner relationship, including tracking performance metrics, helping run regular business reviews, and prepping the supporting materials and analysis
  • Partner with Product Support leadership on short-term capacity needs, including building addenda for events like new product launches and modeling tradeoffs between FTE headcount and BPO scope
  • Help diagnose inefficiencies and improve attainment on key metrics such as SLA and AHT across internal and external support teams
  • Help extend operational workforce management practices to additional teams within Product Support

We'd love to hear from you if you have:

  • 2+ years of experience in workforce management, vendor management, capacity planning, or related operations roles, ideally within customer support organizations.
  • Strong understanding of customer support operations, including workforce capacity planning, forecasting, and operational best practices.
  • Experience managing external vendor operations, tracking performance metrics, and supporting business reviews and performance improvement initiatives.
  • Advanced analytical skills with the ability to identify trends, generate insights, and make data-driven recommendations using SQL and data visualization tools such as Hex or Looker (Python experience a plus).
  • Excellent communication and stakeholder management skills, with experience presenting findings to technical and non-technical audiences.

While it's not required, it's an added plus if you also have:

  • Experience with WFM software (we use Assembled)
  • Experience developing workforce capacity models and forecasting methodologies from scratch
  • Familiarity with AI applications in support and their impact on capacity planning
  • Experience working in a high-growth tech environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.