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Fedcap Group

60 Fedcap Group Program Manager Jobs Hiring Near You

The Fedcap Group

Outreach Specialist

Washington, DC · On-site

$45K/yr

... in the Fedcap Cares system with 100% accuracy and timeliness. * Support Case Managers by ... Lead at least two group program orientations weekly and conduct one-on-one orientations as needed ...

The Fedcap Group

Outreach Specialist

Washington, DC · On-site

$45K/yr

... in the Fedcap Cares system with 100% accuracy and timeliness. * Support Case Managers by ... Lead at least two group program orientations weekly and conduct one-on-one orientations as needed ...

The Fedcap Group

Strategic Sector Lead

New York, NY

$66K - $75K/yr

Bachelor's degree or equivalent qualification or experience in Business Management, Project ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Plumbing Instructor

New York, NY · On-site

$51K/yr

... unique program of both classroom and hands-on instruction. Your skills and passion can make a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Workshop Facilitator

Jamaica, NY · On-site

$28.85 - $32.70/hr

Position Summary The Workshop Facilitator plays a vital role within the Fedcap TPT program by ... The Facilitator works collaboratively with Transition Managers, Peer Navigators, and DOC staff to ...

The Fedcap Group

Strategic Sector Lead

New York, NY · On-site

$66K - $75K/yr

Bachelor's degree or equivalent qualification or experience in Business Management, Project ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Outreach Specialist

New York, NY · On-site

$44K - $46K/yr

Identify and assist with mitigating barriers to program participation, including but not ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

New York, NY

$66K - $75K/yr

Bachelor's degree or equivalent qualification or experience in Business Management, Project ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Welding Instructor

New York, NY · On-site

$51K/yr

... unique program of both classroom and hands-on instruction. Your skills and passion can make a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Reentry Mentor

Jamaica, NY · On-site

$24.04 - $26.45/hr

Position Summary Fedcap NYC provides programs and services that change the lives of marginalized ... Collaborate with Transition Managers, Workshop Facilitators, and community partners to ensure ...

The Fedcap Group

Strategic Sector Lead

New York, NY · On-site

$66K - $75K/yr

Bachelor's degree or equivalent qualification or experience in Business Management, Project ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Workshop Facilitator

Jamaica, NY

$28.85 - $32.70/hr

Position Summary The Workshop Facilitator plays a vital role within the Fedcap TPT program by ... The Facilitator works collaboratively with Transition Managers, Peer Navigators, and DOC staff to ...

The Fedcap Group

Workshop Facilitator

Manhattan, NY

$28.85 - $32.70/hr

Position Summary The Workshop Facilitator plays a vital role within the Fedcap TPT program by ... The Facilitator works collaboratively with Transition Managers, Peer Navigators, and DOC staff to ...

The Fedcap Group

Workshop Facilitator

Jamaica, NY · On-site

$28.85 - $32.70/hr

Position Summary The Workshop Facilitator plays a vital role within the Fedcap TPT program by ... The Facilitator works collaboratively with Transition Managers, Peer Navigators, and DOC staff to ...

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Fedcap Group Jobs Information

What is it like to work at Fedcap Group?

Fedcap Group is a mission-driven organization that prioritizes collaboration, innovation, and social responsibility, fostering a culture of mutual respect and support among its employees.

As a nonprofit organization, Fedcap Group provides a unique work environment where employees can contribute to making a positive impact in their communities, with a focus on workforce development, employment services, and social services. The company's team structure is designed to promote a sense of community and teamwork, with opportunities for professional growth and development.

Working at Fedcap Group may appeal to individuals who are passionate about making a difference in their communities and are looking for a dynamic and supportive work environment where they can grow professionally and contribute to a mission-driven organization.
What other companies are hiring for Program Manager jobs?
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Infographic showing various Program Manager job openings at Fedcap Group in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Outreach Specialist

The Fedcap Group

Washington, DC • On-site

$45K/yr

Full-time

Posted 27 days ago

Job description

Position Summary:

The Outreach Specialist plays a critical role in driving engagement for participants referred to Fedcap's Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program. Serving as the first line of contact for TANF recipients referred by the District of Columbia's Department of Human Services (DHS), the Outreach Specialist is responsible for initiating, maintaining, and restoring contact with customers who have not yet engaged or who have disengaged from required services.

What You'll Do 

Engagement & Outreach

  • Serve as the primary point of contact for a caseload of approximately 30-100 unengaged or disengaged TANF recipients; initiate daily outreach efforts within 24 hours of missed appointments using a combination of phone, email, letters, and home visits.
  • Conduct re-engagement efforts for customers who have disengaged from Fedcap or external provider services, documenting all activity in the Fedcap Cares system with 100% accuracy and timeliness.
  • Support Case Managers by coordinating outreach on their caseloads during peak times or absences, and provide real-time updates on customer status, barriers, or engagement progress.
  • Facilitate ongoing communication with customers to promote the value of work and participation in assigned activities, while emphasizing personal accountability, ownership, and urgency.

Barrier Resolution & Participant Support

  • Identify barriers that impede participation (e.g., transportation, housing instability, mental health, childcare, or scheduling conflicts); escalate to Case Managers and internal supports as needed.
  • Build trusted relationships with assigned customers, using motivational interviewing and trauma-informed practices to foster re-engagement.
  • Track participant progress throughout initial program engagement and into the first year of employment, providing follow-up support and encouragement to drive sustained success.

Orientation & Group Facilitation

  • Lead at least two group program orientations weekly and conduct one-on-one orientations as needed to accommodate customer schedules.
  • Facilitate or co-lead monthly peer group sessions, trainings, or enrichment activities, such as Nurturing Parent, Parent Cafe, or workforce readiness discussions.
  • Provide instruction and coaching to customers on required participation hours, timesheet documentation, and activity compliance to support achievement of the 80% Work Participation Rate (WPR).

Data & Performance Management

  • Consistently meet or exceed performance goals, including outreach contact rates, re-engagement success, attendance at orientations, and compliance support milestones.
  • Maintain accurate and timely documentation of all outreach, attendance, and milestones in Fedcap Cares and related tracking systems.
  • Contribute to data collection and reporting on outreach activity, customer engagement trends, and outcome achievement; support monthly and quarterly performance reviews as needed.

Professional Development & Collaboration

  • Participate in regular team meetings, peer learning sessions, and professional development trainings.
  • Collaborate with Case Managers, Supervisors, and other program staff to ensure coordinated and consistent service delivery across all touchpoints.
  • Adhere to all program policies, procedures, and performance standards.

You're a great fit for this role if you have: 

  • A minimum of two (2) years of post-secondary education at an accredited college or university 
  • Two (2) years of experience undertaking outreach activities;
  • Valid driver's license, valid insurance and reliable transportation required. And/or work experience determined to be acceptable to the agency.

Compensation

  • $21.64 per hour/$45k annually

 

Equal Opportunity Employer

Mission:  Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:  https://fedcapinc.org/

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