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ExlService Holdings
ExlService Holdings

60 Exl Team Leader Operations Jobs Hiring Near You

ExlService Holdings, Inc.

Big Data Engineer

Pittsburgh, PA · On-site

$54 - $71.50/hr

... team. The role works closely with cross-functional teams to deliver reliable, high-quality data ... EXLS) is a leading data analytics and digital operations and solutions company. We partner with ...

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ExlService Holdings Jobs Information

Do workers at ExlService Holdings get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Does ExlService Holdings pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at ExlService Holdings worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at ExlService Holdings?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and September 2025.

Do ExlService Holdings managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at ExlService Holdings spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at ExlService Holdings?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people at ExlService Holdings feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people at ExlService Holdings get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Is it stressful to work at ExlService Holdings?

Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people at ExlService Holdings enjoy their jobs?

Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people at ExlService Holdings recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people get enough training when they start at ExlService Holdings?

Some people didn’t get enough training when they started.
63% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people get support to advance at ExlService Holdings?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people think ExlService Holdings’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers feel well informed about how ExlService Holdings is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and September 2025.

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VP, Head of Responsible AI

ExlService Holdings, Inc.

New York, NY • On-site

Full-time

Re-posted 21 days ago

ExlService Holdings rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

138th of 499 rated business services

Job description


EXL is seeking a visionary VP, Head of Responsible AI to architect trust across our enterprise AI initiatives. Reporting jointly to the CIO and General Counsel, you will accelerate AI adoption while embedding ethical, legal, and security guardrails in a data-centric operations environment. In a data-centric operations environment, this role serves as the bridge between technical innovation and legal safeguard - enforcing a dual mandate: accelerating AI adoption while minimizing systemic risk.
Responsibilities
  • Define and operationalize a 3-year Responsible & Secure AI maturity roadmap aligned with client commitments and global regulations.
  • Co-lead the AI Governance Committee with CIO/GC to unify AI approval and deployment decisions.
  • Serve as enterprise spokesperson on AI Trust for clients, regulators, and industry forums.
  • Establish the "Source of Truth" for all AI assets (model registries, lineage, audit trails).
  • Oversee red-teaming, stress testing against prompt injection, model extraction, and data poisoning.
  • Embed security into LLMOps/DevSecOps pipelines for "Secure by Design" agentic systems.
  • Ensure RAG/fine-tuning workflows prevent PII leakage and client data cross-contamination.
  • Implement protocols to discover and govern shadow AI across business units.
  • Drive 100% compliance with EU AI Act, NIST AI RMF, ISO 42001, and US state laws (e.g., Colorado AI Act).
  • Mandate bias detection/mitigation and algorithmic fairness protocols.
  • Enforce Human-in-the-Loop (HITL) requirements for high-stakes AI operations.
  • Support client negotiations with transparency on AI data protection.
  • Partner with Business Units to RAI-enable workflows without bypassing risk guardrails.
  • Vet foundation model providers (OpenAI, Anthropic) and open-source libraries.
  • Ensure AI systems align with EXL's cloud, data governance, and platform strategies.
  • Oversee policy adherence via audits, dashboards, and compliance reviews.
  • Lead enterprise training and culture-building for responsible AI.
  • Build/mentor a team of AI governance leads, ethicists, and security experts.

Qualifications
Required:
  • 15 years in technical, legal, or risk leadership; 5+ years dedicated to AI/ML governance, security, or ethics.
  • Hybrid expertise: Discuss Transformer architectures/vector DBs with engineers AND liability/indemnification with Legal.
  • Deep fluency in NIST AI RMF, ISO 42001, EU AI Act.
  • Proven experience building "Governance-as-a-Service" in global, regulated, client-facing enterprises.
  • Bachelors in CS, Data Science, Law/Ethics (technical focus); MS/PhD/JD strongly preferred.

Preferred:
  • Direct experience with LLMOps, RAG security, red-teaming, shadow AI mitigation.
  • Track record leading AI governance committees or maturity programs.
  • Comfortable in client-facing roles providing AI trust assurances.

Salary Range- $205,000.00 - $275,000.00 plus bonus.
About Us
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
About the Team
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

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