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Client Services Representative
Join our client's dedicated team as a Bilingual (English/Spanish) Client Services Representative and become a vital part of a non-profit organization. This role offers an opportunity to make a meaningful impact on the community by providing compassionate service and supporting vital community initiatives. If you are detail-oriented, friendly, and eager to serve, this position is your chance to contribute to a legacy of community empowerment. This position is a 4+ month contract assignment.
Compensation:
$17.00 per hour*
*rate listed not guaranteed - potential offers vary based on experience level, qualifications, and internal equity and may be outside of this range.
Applicants must be able to work onsite 5 days per week in Malden, MA to be eligible for this position.
If you are interested and meet the qualifications below, apply with your resume for more information!
Responsibilities:

• Facilitate outreach efforts by engaging with potential and current clients through phone calls, mailings, and face-to-face meetings to promote programs.
• Manage client inquiries efficiently and conduct follow-up communications as needed.
• Conduct in-person client interviews, complete applications, and gather necessary documentation for processing.
• Track and expedite application follow-ups to secure additional information when required.
• Maintain accurate and organized client records and documentation.
• Coordinate outreach, education, and intake activities across all programs.
• Record, refer, and resolve calls appropriately.
• Perform miscellaneous duties related to energy program support as assigned.

Requirements:

• Strong written and verbal communication skills.
• Demonstrated flexibility, initiative, and team-oriented attitude.
• Ability to work sensitively with clients from diverse cultural and economic backgrounds.
• Bilingual ability in Spanish.
• Proficient in Microsoft Office applications.
• Reliable and friendly demeanor with excellent customer service skills.

Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
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