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Job Summary:
ETS is a global education and talent solutions organization focused on enabling lifelong learners to be future-ready. The Digital Workplace AI Engineer/Developer will lead the design and implementation of AI copilots and intelligent agents to automate workflows and enhance productivity across the organization.
Responsibilities:
• Architect, develop, and deploy intelligent agents, copilot experiences, claude solutions that automate tasks, support decision-making, and improve end-user productivity.
• Design agent workflows, tool use, and orchestration patterns to enable reliable, multi-step automation (including error handling, observability, and guardrails).
• Integrate solutions across Microsoft 365 (Teams, SharePoint, Outlook), Power Platform (Power Apps, Power Automate, Power Virtual Agents), Claude AI (from Anthropic) to deliver AI-enabled automation at scale.
• Build and maintain secure, production-ready integrations with enterprise systems and third-party services via RESTful APIs and event-driven patterns.
• Partner with product, UX, and engineering stakeholders in an agile environment—contributing to planning, estimation, reviews, and iterative delivery.
• Champion quality and operational excellence through testing, CI/CD, performance tuning, documentation, and continuous improvements informed by telemetry and user feedback.
• Implement, monitor and provide continuous improvement of digital workplace technologies (Microsoft 365 services and collaboration services)
• Work with IT and business stakeholders to document and refine Copilot use cases across departments (e.g., customer service, legal, HR). Monitor adoption metrics and KPIs using Copilot dashboards and analytics tools.
• Maintain Copilot Studio agents and connectors for integration with internal data sources and workflows. Develop prompt libraries and role-specific templates to boost user productivity.
• Act as an expert on Copilot capabilities, offering guidance and support to end users. Assist and Oversee a Center of Excellence to ensure end users and Copilot Champions have access to current information.
• Collaborate with engineering teams to enhance Copilot performance and address technical issues. Develop and enforce data protection policies, including access controls, prompt injection defenses, and content filtering.
• Ensure adherence to enterprise security standards and regulatory requirements (e.g., SOC 2, GDPR). Maintain ethical standards and comply with all applicable laws and regulations relevant to your job function.
• Conduct enablement sessions, create best practices documentation for responsible AI usage, and stay updated with Microsoft Copilot changes and AI trends. Collaborate with service delivery partners to manage and secure digital workplace technologies.
• Stay informed about emerging technology trends and identify opportunities to enhance continuous improvement initiatives. Collaborate with architecture teams to contribute to the technology roadmap. Lead and participate in technology proof of concepts (POCs) and pilot projects. Oversee the planning and implementation of new or upgraded technology services.
Qualifications:
Required:
• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent practical experience).
• 8+ years of professional software development experience, ideally delivering enterprise productivity, collaboration, or workflow automation solutions.
• Experience designing and evaluating LLM-powered conversational experiences, including prompt and tool design, retrieval-augmented generation (RAG), and response quality measurement.
• Strong hands-on experience across Microsoft 365 and Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents), building and deploying production solutions.
• Proven experience supporting Microsoft 365 Copilot, including the Researcher agent and Copilot Studio, with the ability to configure, govern, and operate Copilot solutions in an enterprise tenant environment.
• Hands-on experience enabling and using Anthropic’s Claude models (including within Microsoft 365 Copilot), understanding tenant-level enablement, data-handling implications, and multi-model AI support.
• Proven experience building AI-powered applications, bots, copilots, or agentic workflows; strong proficiency in at least one modern language (e.g., Python or C#) and experience with AI frameworks and/or APIs.
• Deep understanding of web services and integration patterns, including RESTful APIs, authentication/authorization, and secure data handling.
• Experience with agile methodologies (Scrum/Kanban) and CI/CD; ability to ship iteratively while maintaining reliability, security, and maintainability.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and collaborate effectively across functions.
• Keeps the employee experience at the forefront when participating in pilots, during incident escalation and resolution, and all aspects of service delivery.
Preferred:
• Master’s degree in computer science or a related field
• Experience in educational technology environments or projects, translating learning and administrative needs into practical automation and assistant experiences.
• Demonstrated leadership through architecture ownership, mentoring, and raising engineering standards across a team.
Company:
ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. Founded in 1947, the company is headquartered in Princeton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.