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Equity Bank

60 Equity Bank Customer Service Representative Jobs Hiring Near You

Equity Bank

Customer Care Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

Customer Care Representative Location: Wichita, KS (On-site) Status: FT Hourly Jump start your ... service. At Equity Bank we'll help you invest in your community through volunteer opportunities ...

Equity Bank

Customer Care Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

Customer Care Representative Location: Wichita, KS (On-site) Status: FT Hourly Jump start your ... service. At Equity Bank we'll help you invest in your community through volunteer opportunities ...

Equity Bank

Customer Care Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

Customer Care Representative Location: Wichita, KS (On-site) Status: FT Hourly Jump start your ... service. At Equity Bank we'll help you invest in your community through volunteer opportunities ...

Equity Bank

Treasury Services Manager

Wichita, KS · On-site

... Equity Bank ! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and ...

Equity Bank

Treasury Services Manager

Wichita, KS · On-site

... Equity Bank ! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and ...

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Equity Bank Jobs Information

Do workers at Equity Bank get paid breaks?

Sometimes. Only some people get paid breaks.
54% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and June 2026.

Does Equity Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
76% of people say they would get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and August 2026.

At Equity Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Equity Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between June 2025 and August 2026.

Do people get paid time off at Equity Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 33% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between January 2025 and December 2025.

Do workers at Equity Bank worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.

Do Equity Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it for Equity Bank workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at Equity Bank?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

Do Equity Bank managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
40% of people say their manager changes their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.

Do jobs at Equity Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to take sick days at Equity Bank?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and June 2026.

Is working at Equity Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a bad place to work.
83% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Equity Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Equity Bank get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at Equity Bank?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Equity Bank enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Equity Bank recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get enough training when they start at Equity Bank?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get support to advance at Equity Bank?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people think Equity Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers feel well informed about how Equity Bank is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Equity Bank?
What are the most popular categories at Equity Bank?
Infographic showing various Customer Service Representative job openings at Equity Bank in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Physical job distribution.

Customer Care Representative

Equity Bank

Wichita, KS • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Equity Bank rating

5.3

Company rating: 5.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

165th of 171 rated banks

Job description

Position: Customer Care Representative
Location: Wichita, KS (On-site)
Status: FT Hourly
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities amp; Expectations
1. Deliver Superior Customer Service and Customer Experience
  • Demonstrate excellent customer service skills with both external and internal clients.
  • Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter.
  • Respond to routine customer inquiries and requests received via email. Transition service opportunities into referral or sales interactions.
  • Be able to effectively communicate and be understood by customers and partner departments.
  • Work jointly with other departments to provide an enhanced customer experience.
  • May train or mentor new representatives.
2. Accurately Perform Financial Transactions amp; Functions
  • Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.
  • Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
  • Adhere to bank and/or retail operating procedures and protocols.
  • Be able to apply critical thinking to find effective solutions and resolve customer concerns.
3. Refer or Sell Bank Products and Services
  • Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services.
  • Expand existing customer relationships.
  • Market bank products and services.
  • Outbound call projects in line with company strategic objectives
  • Proactively make referrals to other business lines that result in additional revenue to the bank.
4. Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
  • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position.
  • Actively work with customers to understand each customer’s normal account activity, as appropriate for this position.
  • Complete periodic compliance training.
5. Regular and Reliable Attendance
6. Perform other duties as assigned or required
Required Skills amp; Education
  • High School Diploma or equivalent
  • 2+ years Customer Service experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to analyze, investigate and achieve results
  • Computer proficiency in Windows-based systems
  • Ability to maintain a high degree of confidentiality
  • Strong attention to detail and organizational skills
  • Capable of working with a team to determine solutions
Who we are
Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
  • Health, Dental amp; Vision Insurance
  • Group Life amp; Long-Term Disability Insurance
  • Flexible Spending amp; Health Savings Accounts
  • Group Cancer Insurance
  • 401(K) Retirement Plan w/ Company Match
  • Generous Vacation amp; Sick Time
  • Employee Stock Purchase Plan (ESPP)
  • Pet Insurance
  • Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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